Any expectation as to how long it takes to hear back from MTH? I submitted a request yesterday morning concerning a broken rear pilot and didn't even receive a verification e-mail that they received my request. On one of my Railing SD9 models, the rear pilot actually broke in half. I live near Columbia, MD (MTH corporate headquarters)...does anyone know if I can simply walk in during service hours and buy the part on the spot? Thanks.
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I believe you can. They have a walkin door and service area on the side of the building
I believe you can. They have a walkin door and service area on the side of the building
Charlie,
Thanks a bunch. I'm going to swing by tomorrow and see if I can pick up this part. Thanks.
There web site says e mails should be responded to in three working days.
There web site says e mails should be responded to in three working days.
Understand. I was asking about a system that would simply reply to my request and state that they received the request....not necessarily respond to my request.
You can find the service hours for walk in on the web.
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