Q-1 yes
Q-2 base-1
Q3 not sure what you mean by "levels"?
Q-4 the handheld is 2.21. 2002
It was brand new, unopened & sealed.
the person that I bought it from has been in touch by phone and is going to assist me in getting it working as it should.
Thank you for your early reply
Brian
Brian,
TIU's have been made in several hardware versions, or levels, over the years. Newer ones generally have fewer problems but not always.
The latest is version 'L'. You'll find the version number on a TIU on the back, i.e. the side that would normally be facing the table if you set down on a table after you take it out of the box. It's printed on a small sticker.
Also another question: Q5: What is the product number of the cable you're using to connect your TIU to your Base-1? (There are two of them, one works with Base-1, the other with Base-2).
Finally, regarding your answer to Q4, the software revision level of the handheld is in the form 1.xx. You have to read it off the screen on the handheld after you power it up. We need to know what your xx is. The TIU has it's own 1.xx, and you also read that off the handheld too.
Chances are that your TIU software needs to be upgraded. As @gunrunnerjohn has pointed out the problem's not likely to be with your handheld.
Mike