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Has anyone tried using MTH's warranty form and actually heard back from someone?  I have a new Premier passenger car set that is under 1 year old and it needs a new truck.  The coupler hangs down too low on one car (left picture below) and disconnects from the other car.   The dealer I purchased it from said they don't carry those parts and I must contact MTH.  It's been over 2 weeks and I've heard nothing back from MTH.  Suggestions?  When they "closed" they stated they will not be carrying parts and would only do refunds.  I don't want a refund -- love the cars.  Can anyone offer advice or perhaps a tip on how to fix this coupler/truck? 

BAD COUPLERGOOD COUPLER

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