MTH Website Issues

I use the site many times each day with no issue.  I keep it on the toolbar and just tried it from an old tired laptop.  mth-railking.com.  Comes right up.

Works fine here. My bookmarked link is https://mthtrains.com/.  It's different than Marty's above, but works just fine and links to MTH's main page. Not sure what the difference is?

Getting to the website is no problem. But the product locator is practically useless unless you have  the actual item number, I've tried numerous to find something by the description & roadname with no luck.

I have notice that the Product locator is almost entirely useless now. Only the most recent products show up unless you have the specific part number. Try to do a search to see everything MTH has made in "Erie" for example and you get almost no results. I mentioned it to them but have not received a response.

They are really slipping with their interaction with customers lately. They used to respond within hours on Facebook, or a day or two via email, but not anymore.

No problem here.

I have notice that the Product locator is almost entirely useless now.

MTH advised us months ago of an issue with the Product Locator. Use the SEARCH function on the MTH Home page instead.

Some searches work where others don't.  I tried a search on Southern and below error message is what I received.  I tried to do search on Norfolk and received too many results back.  This has been happening for the past few days so the search feature needs to be fixed.

kjstrains posted:

Some searches work where others don't.  ...

Unfortunately, we don't know if what's being presented is a complete list that meets the search criteria.  In other words, there's no confidence as to when it's working and when it's not.  Today I did a search for Premier, Steam Locomotives, in Great Northern livery... and the resulting search returned ONE 0-4-0 switcher.  I knew that couldn't be right.  Didn't list the R-2 or Z-6 locomotives which I knew MTH had produced. 

So I realized something wasn't quite right in MTH land.

Although not as comprehensive as the MTH search is when it was working, you can always try Google.  It's pretty amazing when Google is quicker or better than an individual importer's own search tool.    But I often do that for Lionel items -- especially after Lionel went live with their "new" website a couple of years ago. 

David

Dave is right with Google.