MTH WIU Problems... Defective Unit?

Well? a couple of questions pop up here for me.

How strong is the DCS signal at the track? (using a working DCS engine)

I'm guessing that the layout works with the DCS remote, right?

or if signal issues, Have you tried getting the system to work with just a single short piece of track connected to the TIU?

I'm thinking something is dragging the signal down on the TIU and not reading the engines well enough. Probably not the problem if everything works good with the remote.

 I get that message if the signal is poor at the track so that's my train of thought here. I use android so Barry might be better at helping here.

Have you tried disconnecting the Lionel command equipment?

When the DCS App is launched, are you waiting a couple of minutes untag all the WIU's LED's have stabilized and then tapping Refresh at the upper left corner of the Engined Control Screen?

So a few updates...

• The system works flawlessly with the remote: I have had no problem running any or all of my engines with the remote for over a year now. To attempt to alleviate any signal issues that could exist, I moved the one  PS3 loco onto a piece of track that I cleaned really  well, and that has a feeder on that piece of track itself.
• I have not tried unhooking the Lionel control system equipment, but I have taken my Legacy engines off the track.
• Barry, I always wait until all the LED's are stabilized on the WIU, but I was unaware that the "refresh" button even existed. I am going to try that now.

Thanks for the tips! I will go try removing the Legacy system and using the refresh button in the app.

PhoebeSnow

I removed the Legacy system and engines from the track, and used the refresh button on the app before I attempted to add an engine and still got the "request timeout" error.

Well, lets still make sure that you are doing stuff correctly before declaring a bad unit. It does sound like there's something wrong though.

Having the layout run perfectly with the remote says to me, that the WIU isn't connecting properly to the TIU.

I'm just not sure what to try next. Any local friends have a WIU that you could test with? Any local hobby store have a layout where you could test your WIU?

Do the apple devices show wifi when in MTH mode? ( I don't know anything about IOS). I would stay in MTH mode until you get things sorted.

Does the TIU light on the WIU blink or stay steady?

Unfortunately, I really don't have any local friends in the hobby, nor any local hobby shops with DCS layouts. I called around seeing if there were any WIUs in stock that I could try out, but both of my local shops were sold out. All of the lights on the WIU stay steady, including the TIU light, and more recently I've been testing ONLY in MTH mode. I've confirmed that the iOS device stays connected to the MTH WiFi network during attempts.

I am probably just going to order another WIU and see if that helps. If not, they'll both go back and I'll just have to run my trains with my remote for the time being. 

That being said, I truly appreciate the help from all of you. This forum is a godsend!

PhoebeSnow

Try this:

1. Power on the TIU first and wait about 30 seconds.
2. Now power on the WIU and give that a minute to come up.
3. Check your App and see if you can add the engine.

You do know how to add the TIU to the app?