Several weeks ago I gave my grandson a ready to run PS-2 freight set that I purchased several years ago. I had the locomotive and tender on my big DCS layout and it ran like a champ so I figured it would be okay when they set it up for Christmas. Not!!! My son called me and we went through all the steps and this thing just won't budge. If it matters the set has the Z500 and infrared remote. It goes through the startup sequence fine, but when you hit the direction button and press the rocker switch to increase speed....... nothing.
I walked him through a factory reset and that was okay but nothing changed. Does anyone have any thoughts on what might not be going on here?
Thanks