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NOTE: The below information was sent to all RMT subscribers on the RMT email list earlier today.

 

Monday, October 7, 2013:

 

The amount of orders being placed for RMT by AristO products coupled with the amount of orders for ARISTO G-gauge have temporarily overloaded the online ordering process.

 

The website online ordering pages were temporarily shut down today to allow the system to 'catch up'.

However, the websites are still available to browse products.

 

We expect to have the system up and running shortly.

 

Please do not call RMT or ARISTO to place a phone order as staff is processing current orders and updating inventory availability.

 

Any online orders in the system by 12 noon today will be processed and receive email confirmation when shipped.

 

I appreciate your continued support for RMT as plans are being made for 2014 (and beyond!). 

 

Sorry for any inconvenience this outage may cause our customers.

 

Thanks.

 

Walter M. Matuch/RMT

 

www.readymadetoys.com

 

 

BEEP-WMM

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Last edited by Walter Matuch
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WEDNESDAY OCT 10, 2013 2PM

 

All the orders are being processed as I post here. Currently the RMT and ARISTO websites are not accepting new orders until the tremendous backlog of orders are fulfilled.

 

Shipping staff is working diligently to insure orders are processed correctly with all available items that were ordered. With the amount of orders, this is delaying our normal turnaround time.

 

Please be assured that the RMT and ARISTO staff are doing our best to assist our customers.

 

New UPDATES will be posted by RMT as circumstances return towards normal.

 

Thank you for your continued support.

 

Walter M. Matuch/RMT

 

www.readymadetoys.com

Let us know when we can order again, as if there are any left, there are a couple of freight cars I wanted.  If not I'll wait until next year when you have new things to offer.

 

I did have a question.  I signed up for the newsletter, but that's coming from Aristo.  With them closing and you going on, are you also getting the emails for the newsletter, or is it already a separate list?  I want to make sure I don't miss any news from RMT.

Walt - thanks for the update.  These are good deals and with the volume of order you and Polks received, patience is a good thing to have too!

 

I placed RMT order on Friday morning.  I received notice within the last hour (an automated notice) that they are being shipped today by FedEx.  So, from date of order to delivery is 7 days.  I expected at best it would have been here on Tuesday, so it is arriving 2 days later.  Considering what I am getting/what I paid, and that they got swamped with orders, no big deal.  And glad I was able to help thin the warehouse shelves!

 

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