Most of us who have been in O Scale for a while have probably built a few of Intermountains really nice freight car kits. Like many I have a stash of them in my closet for the occasional kit build when I'm in that mood. Well today I came up one short for a tiny part for the ACF TYPE 27 RIVETED 8000 Gallon Union Tank car I'm working on. Specifically one of the two safety valves that mount on the single dome.
The instruction sheets always told us they replace missing or damaged part...but after so many years of being out of O scale I don't expect that to happen. But with a certain amount of wishful thinking I called their 800 number, and the fellow in the parts room says we still have a small O scale parts inventory, let me check and I'll call you back. He did a half hour later and we made sure he was holding the correct part I needed...once verified he says "I'll ship it out tomorrow" !
Now that's first class service, and I just had to post about it.
Bob