THANK YOU, LIONEL SERVICE, FOR ANOTHER 50% OFF PARTS SALE!!!

Is it still on? For how much longer?

@Mike Santa posted:

Is it still on? For how much longer?

Over two weekends ago.  I placed three orders, received two out of the three.  Third one still says still processing.

This was my first time ordering as I needed some replacement trucks for a pair of the PWC Canadian Pacific aluminum passenger cars (combo & dome) that I bought from a nice Forum member awhile back. Evidently, these and some others suffered form the 'zinc pest' issue and the trucks had literally fallen apart before the boxes were opened! The originals were long out of stock but the trucks from the newer 21" cars were a workable replacement. The new ones did not have the couplers attached and would require swapping out the die cast sideframes.

I ordered 4 sets from the newer series but upon opening the box, I received an exact replica of the original trucks. Very pleased and THANK YOU Lionel.

These will run with the PWC Scale 2373/74 ABBA F3s and 6 or 7 K-Line 18" cars. Should make for a beautiful train.

And so I learned my lesson the hard way - order early. I got caught in their last minute (last 3 hrs) outage, so I wasn't able to place my order. But I will be like @Pingman and get mine in early next year ... Lord willin' and the creek don't rise!

George

@GeoPeg, feel awful for you and the others that LIONEL wouldn't honor your orders privately without initiating another "open" sale--just do it quietly for the few, like you.

In my own situation, the $400+ order still showed "processing" as of this AM; called LIONEL and got right in and was told it was being worked on (by the single employee assigned to the parts sale orders).

Checked this evening and the order shows "shipped" and the order detail shows ALL parts were shipped.

THANK YOU, LIONEL.  (Now help out @GeoPeg and the others by quietly accepting their orders and give them 50% off.

LIONEL’s 50% Off Parts Sale 2021 was concluded for me yesterday with credits to my credit card account of refunds for returned parts via  two RA’s issued following two phone calls to the Service Department.  Both calls were answered within three rings; RA’s were authorized by the helpful ladies (Shannon and Kristin) within 5 minutes; and, printable return labels were received within 15 minutes.

Fortunately, LIONEL supplied every part reflected on the seven pages of the order, including 3 that were inexpensive, but essential.

All in all a terrific experience.  Again, Thank You, Lionel.

Now, if only LIONEL would have allowed those folks who couldn’t place their orders on Sunday due to the computer failure to have done so later, it would have been even better.