I just read an article that members of the OGR Forum might find interesting concerning Amtrak's performance on a round trip taken by its author from Albany to Cleveland and return. http://www.city-journal.org/2012/22_4_snd-amtrak.html. I use Amtrak regularly in the NE Corridor between DC and NYC and have my own horror stories, but with the possible exception of the long lines in the cafe cars of the Acela, they do not seem to be due to bad management, but to bad infrastructure (i.e., power lines down, equipment failures, signal outages, etc.) When things do go wrong, however, Amtrak rivals the airlines in its ability to keep passengers in the dark about what's going on; that's something that management could and should fix.
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