Hi all, just wanted to share a nice story.
I had a customer leave me a voicemail this morning saying he needed his son's Polar express 1225 Berk repaired. So i proceed to call him back and his wife answers the phone, I introduce myself and she says hold on for a minute. While holding i hear the wife tell her son , bring daddy the phone it's the train repairman . As the son is bringing his father the phone he's yelling the entire time " daddy it's the train repair man, it's the train repair man ,my train is going to work again " . I could tell by the sound of his voice he was thrilled that his broken train will soon be fixed. And as the title says "This just made my day "
Thanks, Alex