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This is a common problem for the crane cars. In 2004 I returned mine to Lionel for repairs with this problem. After I got it back it started acting up again within two weeks. I emailed Lionel and they said I could try adjusting it myself or send it to them or a Lionel service station. If I wanted to try adjusting it , "...when outriggers are disassembled, there is a tiny plastic tab that needs to be pushed inward...". This was 9 years ago, but somehow I figured out what they meant, found the plastic tabs, did what needed to be done, and the outriggers have been ok since then. Good luck.
Here is the sheet on how to adjust the tabs -
Attachments
Here is the sheet on how to adjust the tabs -
Don, at least for me, your Word doc opens as just a big red X.
Ron