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This is a common problem for the crane cars. In 2004 I returned mine to Lionel for repairs with this problem. After I got it back it started acting up again within two weeks. I emailed Lionel and they said I could try adjusting it myself or send it to them or a Lionel service station. If I wanted to try adjusting it , "...when outriggers are disassembled, there is a tiny plastic tab that needs to be pushed inward...". This was 9 years ago, but somehow I figured out what they meant, found the plastic tabs, did what needed to be done, and the outriggers have been ok since then. Good luck.

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