Trainz Makes Good

Good to hear. I've had a few mix ups with them too over the years. Mainly over selling product. At times I've seen them list the same item on their auction, eBay and their retail store page.  So, if two people go to purchase the same item from different sites, then someone is out of luck. When I was the unlucky one, I mentioned to their Customer Care rep a while back they need to take a better look at their inventory management process. Nice they came through for you, though.

I've bought lots from Trainz on their site. Other than high shipping costs, their prices and selection have been excellent.

I had the same situation as MOON, that the first item they sent was wrong, they sent the correct item, and was told to keep the wrong item.  Apparently it’s too much of a problem with dealing with returns.  They have such a huge inventory of items, that it’s easier for them to “Take it on the chin”, so to speak.  Never had any other problems, dealing with Trainz.

I had a good experience with Trainz. Carly and Chrissy I believe.  Nice people.

Nice people, but some of them know nothing about trains.

Scott Griggs has always gone the distance to make it right for me since his very early days on eBay. They have obviously kept up that standard of making their customers satisfied.