PLEASE DELETE

The one time I was in Gyrzboski's store, the folks were extremely friendly.

I've had very good experiences with them several times at the Big E.

I agree that there are two sides to every story...and since chipset did not name the advertiser with the "rude" experience, I felt he took the high ground.  Actually, I felt chipset mentioned that event to explain his satisfaction with the experience of his contact with Gyrzboski's Trains. 

 

We all know that everyone has good days and bad.  And some of us have a gruff personality over the phone...so by not dwelling on that experience and giving a "well done" to the advertiser who helped him...I think chipset's sharing was beneficial.

 

But that is my perception of the original post.

I agree with keeping this on a positive note. Gyrzboski has been around a long time and are very professional to deal with. I am sure they will appreciate the kinds words of chipset.

And what's even trickier is the world hears about it within seconds if something doesn't work out pleasantly all the time.  We might be the 101st caller of the day, and the 100th caller put them through you-know-what.  We just never know.  We're all human, and all the sponsors here tend to be top-notch suppliers.

 

Often best to keep unpleasant scenarios anonymous and just move on.

 

David

I think it would be good to know who the other store was. That way others do not get caught up ordering things from them and have problems

Tell em Rich.

Chipset did it right.

And just because he had a bad experience does not condemn a vendor to me, As has been posted above, we all have a bad day now and then.

And vendors occasionally have new help that need worked in to the hobby.

Retail is not for everyone. It would drive me crazy(er)

Competition is tough out there and anyone who does not have decent customer service will not get bussinuss

Rich is correct, and I would never post a name of a forum sponsor in a negative manner.

Not even a non-forum sponsor, because some day they might end up as one.

However, I do believe in giving big time kudos to forum sponsors who do me right, as in this day in age a train store is a refreshing turn from the usual negative and rude world, and I limit any negativity to just a generic snippet, as those vendors already know who they are, and it is enough they lost some business to another train store that demonstrates the way they want to be treated as well as us.

I think I may know what store it is.  I called up asking a question before and the guy was rude and did not help at all. Lost my business forever.

Until he's the only dealer who's got the item you're looking for!!!    Funny how this hobby has these kind of quirky scenarios, so it's not a good idea to burn bridges.  Never say never... or in this case, forever. 

 

David

Have done business with Grzyboski's at York several times (may have ordered from them online, too) and always left a satisfied customer. Good folks to deal with.

 

 

I echo johnstrains comments above. I have ordered both on line and visited the store. The Grzyboskis (Joe and his better half) spent a lot of time with us, even chatting after closing and coming out to meet our dogs in our RV. Great people, always have had great service from them, on line, at York, and in person. The store also somehow is able to get older items in pristine condition; I am putting the "Summer Vacation" animated piece in a campground scene (under construction; will post pictures after completion). 

 

If you haven't tried them, consider giving them a try. I just ordered something from them this evening.

 

Bruce

Just as a follow up, I had to call Grzyboski's today, with another inquiry and spoke to Mrs Grzyboski, she was just as nice, friendly and helpful!!!

I love this train store, and all of you OGR forum members had better be nice to them!

The few times I have worked with Grzyboski' they have been great. Even had some old out of production Lionel passenger cars that I needed and gave me a great deal on them

ordered on line from Grzyboski's and had my item in 2 days.

spell Grzyboski without looking!!!???

I have bought from them at the Amhearst (Big E) event and had a helpful friendly transaction every time.