I think "actions speak louder than words". Were your expectations reasonable? I learned you can't make everybody happy, no matter how hard you try, a long time ago. Dennis has demonstrated he values customer satisfaction as much as he does making a buck. Can't expect much more, in my opinion.
John Warwick
Our club placed a large (for us) order for several basic and some custom-configured signals. I think our expectations were reasonable, as a long lead time was provided - it was about 8 months from order to expected pickup. Club president made numerous phone calls (left messages) and sent several emails (unanswered). Sent a payment for pickup at York, and were assured via a phone call that items would be ready. When I arrived at his booth, I introduced myself and said that I'm here to pick up the order for such-and-such club. He looked at me like "who the hell are you?" and played dumb about the whole situation - never heard of our club, never heard of our order, etc. Not only was the order not ready as had been promised to the president of our club, but his attitude was very dismissive and condescending.
Ultimately, when the order was received weeks later, several of the signals were incorrectly configured, and some didn't work. His lack of concern and poor interpersonal skills left such a negative impression that I was not interested in being involved with the resolution - I think that our club eventually got it resolved.
Yes, actions DO speak louder than words, and how we treat people IS important. Maybe he was having a bad day, but first impressions and respect for others count for a lot. That's why I'll go elsewhere for my signals. Really a shame, as his products are innovative and fairly priced.
