I gather that WP&Y gets lots of passenger business off the cruise ships that stop in Skagway. So how does it work out with crowds off cruise ships? Do they adjust train lengths accordingly, or run additional trains? They appear to have a frequent schedule through the summer.
As much as I am interested in this train, I wouldn't enjoy it if it was particularly crowded. Also not sure if I would enjoy a "fully narrated trip" as mentioned on the web site. Well-done intermittent narration can be interesting, overdone narration can be annoying. I would be interested in further comments by people who have ridden the train, and experiences in travelling to Skagway other than on cruise ships.
Probably about 99% of the passengers come from the cruise ships, I'd imagine. There were 2 other ships in port while we were there. The trains run continuously, with two separate trains running on the line at any given time, spaced out about equidistant. We were there in mid-July, and there was plenty of room in the cars. They run quite a few cars in behind the engines in each train (we rode behind the GE shovelnoses - real neat engines). You can leave right after you arrive on the ship, or schedule for a bit later in the day. Believe me, the WP&Y is a well-oiled machine - they have the whole process of running their trains with the cruise ship passengers down to a fine science, extremely well organized and operated. They have LOTS of experience with this operation, and it most always goes without a hitch.
There's nothing random about this operation. They know the schedules of the cruise ships ahead of time (probably for the entire season), they keep in touch with exactly when they will be docking and departing, they know what equipment they're going to need to run, they know how many passengers have selected the train ride as an activity, etc. Not all ship passengers ride the train - passengers get to chose from a list of activities available at each port, which are selected from the itinerary choices provided by the individual cruise lines, before departure, meaning when you're initially planning your trip, before you leave your house to get on a plane to go. There is variation in cost, depending on the activities chosen - some are more expensive than others.
As far as the narration, you can sit inside the cars and listen to some or all of it (but it's not constant), or go outside on the open platforms at each end of the cars. That's what I did, virtually the entire ride, and kept my movie camera going a bunch of the time! I heard almost none of the narration during the entire round trip - just enjoyed standing outside in the open air and looking at the scenery and the train, from that vantage point.
Here are some shots, showing the cars. The trains go right down to the docks, some not as far as the one in the shot, though, but a very short walk. The interior shot is fairly representative - cars weren't crowded at all. The end car shot shows how the platforms are - plenty of room to stand. There are some differences in the cars, but they're fairly similar to this one - they just hung the rear marker on this car because it was bringing up the rear. No, that's not me, just some guy who was standing there. There are some other shots of standing on the platforms as the train rolls along (my wife and I included). It's very easy to view the scenery and take shots standing out there.