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Dave Olson posted:

No, it is not released yet. End of the month probably.

Thanks for the reply, Dave.

You probably aren't able to tell why release of the Android version has taken longer than the Apple one but can you tell us whether except perhaps for the way the screens might look, will the versions for the two platforms be otherwise identical? Does the Android app for LionChief Plus Bluetooth steam engines have all of the same features, capabilities, and controls that the Apple version has?

ogaugeguy posted:
Dave Olson posted:

No, it is not released yet. End of the month probably.

Thanks for the reply, Dave.

You probably aren't able to tell why release of the Android version has taken longer than the Apple one but can you tell us whether except perhaps for the way the screens might look, will the versions for the two platforms be otherwise identical? Does the Android app for LionChief Plus Bluetooth steam engines have all of the same features, capabilities, and controls that the Apple version has?

It's taking longer because Android coding is a whole different beast than iOS. The code work is different/more complex, you have a LOT more devices out there that you have to be compatible with; I.E. Samsung, LG, HTC, Sony, Huawei, etc etc not to mention tablets. With iOS, it's iPhones and iPads. So there are a few bugs left to work out still.

We're designing the APP to be identical on both platforms. There may be a couple of small differences simply because the two platforms are so different. For example, the Android version might have a 'search' button to scan for engines where on Apple it does it automatically.

If you watched my video on demonstrating Legacy w/ Bluetooth, I was using my Samsung phone with the APP in its current state. 

Dave Olson posted:
ogaugeguy posted:
Dave Olson posted:

No, it is not released yet. End of the month probably.

Thanks for the reply, Dave.

You probably aren't able to tell why release of the Android version has taken longer than the Apple one but can you tell us whether except perhaps for the way the screens might look, will the versions for the two platforms be otherwise identical? Does the Android app for LionChief Plus Bluetooth steam engines have all of the same features, capabilities, and controls that the Apple version has?

It's taking longer because Android coding is a whole different beast than iOS. The code work is different/more complex, you have a LOT more devices out there that you have to be compatible with; I.E. Samsung, LG, HTC, Sony, Huawei, etc etc not to mention tablets. With iOS, it's iPhones and iPads. So there are a few bugs left to work out still.

We're designing the APP to be identical on both platforms. There may be a couple of small differences simply because the two platforms are so different. For example, the Android version might have a 'search' button to scan for engines where on Apple it does it automatically.

If you watched my video on demonstrating Legacy w/ Bluetooth, I was using my Samsung phone with the APP in its current state. 

Thanks for the video link, Dave. it was very enlightening. Btw, will there be one or more than one version of this Android app and how much will it cost or will it be free?

Dave Olson posted:

No, it is not released yet. End of the month probably.

So Dave, any update on its status? Will it be available by this Sunday or is its release being pushed back to a later date? Btw, when it's released will we be able to download it directly from Lionel's website or will it only be available at the app store?

Last edited by ogaugeguy
ogaugeguy posted:
dk122trains posted:

"...You will need the Lionel WiFi unit to use."

So, I won't be able to use the wifi and home network from my Fios router with the andriod app on my Lenovo and Galixy Tab tablets?? I'll also need a dedicated WIFI unit from Lionel?

He is talking about the existing Wifi apps, the LionCheif app this topic is about is a bluetooth app so it doesn't impact WiFi.

Train Nut posted:

So if I understand correctly. They released their new products with Bluetooth or are going to be released and the app isn't even out yet for Android? Only Iphone???

Yes, currently it is only available for the iphone.  I have the app for my iphone and received the new Polar Express Set with BlueTooth.  It works perfectly.  Here's a screenshot of the app from my iphone.

Neal Jeter

IMG_6269

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Train Nut posted:

So if I understand correctly. They released their new products with Bluetooth or are going to be released and the app isn't even out yet for Android? Only Iphone???

Correct. We started development of the Android APP near the end of last year, but it has been a very difficult build compared to the Apple version. We've run into many problems that were unexpected, so that's the reason it isn't out yet. Android coding has proven to be much more difficult than Apple because Android doesn't get along with Bluetooth very well, so we've had to use some very tricky and frankly intelligent measures in the code to make it work.

I really appreciate everyone's patience on it, and I know people won't be disappointed when we get it released.

Last edited by Dave Olson

Okay, Dave. But as soon as you work out those final momentum bugs it still won't be available for a direct  download from the Lionel website but instead will have to wait possibly a few weeks longer to download it from the  App store? Unlike MTH's app available either directly from MTH's website OLR the App store,, Lionel's app wont be available from BOTH the App store AND  you, the manufacturer?

BTW, will this app be free or have a cost like MTH's premium app has a cost?

Last edited by ogaugeguy

Dave,

How is the fix for the bug in coding for the LC+ Universal Remote coming along? As of the first part of September...you mentioned it might be a few weeks. My LC+ Universal Remote would malfunction at about the 7 minute mark, caused all locomotives under its control to suddenly stop and requires that they all be restarted in order for the remote to be used. Because of this, it does not get used, is in the box it came in and remains stored on a shelf .

Guess another question would be, considering that I have had the LC+ Universal Remote since the end of December 2016...and the fact being it has not been usable...will the warranty be extended out for 12 months from the date that a fix is finally provided/furnished and the LC+Universal Remote is actually useable ?

Thanks

Last edited by UKE KAT
ogaugeguy posted:

direct  download from the Lionel website but instead will have to wait possibly a few weeks longer to download it from the  App store?

All APPs go through the APP Store whether it's Android or Apple. "Direct Download" is just a link to the APP Store. APPs are required to be approved.

PDDMI posted:

Dave,

How is the fix for the bug in coding for the LC+ Universal Remote coming along?

Code is ready. Waiting for the APP to be approved. I'll have a thread and video about this once ready. Don't worry about your warranty. The update isn't dependent upon that.

Train Nut posted:

So does the universal remote warranty extend to start from the time the app is finally released??

The warranty is 1 year and has nothing to do with the update.

Analogy - you have a 1 year warranty on your cell phone, but you continue to receive updates well past that period.

This is just a firmware update and does not affect the warranty.

Again, I will explain everything once it is ready.

Dave Olson posted:
Train Nut posted:

So does the universal remote warranty extend to start from the time the app is finally released??

The warranty is 1 year and has nothing to do with the update.

Analogy - you have a 1 year warranty on your cell phone, but you continue to receive updates well past that period.

This is just a firmware update and does not affect the warranty.

Again, I will explain everything once it is ready.

Analogy. You have a universal remote that doesn't work with the trains that you bought it to run.  Everyday it's not working is taking a day off the warranties purpose. Not the same scenario.  Cell phone you're still able to use most or all of its features.   Universal remote - not!

Dave,

My cell phone worked as advertised when I got it, the Non-Universal Universal Remote didn't....

Regardless I'm pleased to hear that a update is in the near future.  I purchased 2, and only 1 of my 8 engines worked with it. 

It has come in handy a couple of times when folks brought a LC engine for repair and didn't bring the remote.  Crossed my fingers each time hoping the remote was going to work.  Nice product if the update works as expected.

I would like to thank Dave for taking the time to respond to these threads.  He does get beat up at times, and the only other alternative they have is to remain silent and observe.  Please don't stop the interaction.  It is a good thing!

Jim

Last edited by Jim Sandman
Dave Olson posted:
Train Nut posted:

So does the universal remote warranty extend to start from the time the app is finally released??

The warranty is 1 year and has nothing to do with the update.

Analogy - you have a 1 year warranty on your cell phone, but you continue to receive updates well past that period.

This is just a firmware update and does not affect the warranty.

Again, I will explain everything once it is ready.

My thoughts regarding the warranty extension for the LC+ Universal Remote are as follows.

My original unit was received the last week of December 2016, malfunctioned and did not operate correctly. It was sent to Lionel for warranty service in February (with postage paid by me) and I was then without the remote for one (1) month. When returned to me, it was not fixed and continued to malfunction. So at that point I received another LC+ Universal Remote from Lionel...and it too had the same malfunction. After sending multiple reports and videos to Lionel of the specific problem, it was determined by them, that there was a error in the code and they would work on an update for a fix. So now it is nine (9) months after the original LC+ Universal Remote was first received from the retailer and the remote has not been usable.

If the fix was released today...and it worked?...in three (3) months, or the end of December, the original twelve (12) month warranty covering a new product that would only be useable for three (3) months...would expire. That means that if it quits working a month later for any reason, lets say at the end of January 2018...then the original new product warranty would have expired...even though it had only been used for a total of four (4) months. Not because of anything that I did...but because it was defective when manufactured and marketed to consumers.

I have not been provided with a corrective warranty repair, a workable or usable replacement, nor was I offered a refund.
These are the reasons, in my opinion, that a full twelve (12) month warranty should be provided, once a successful fix is made available by Lionel, for a product that was defective when offered for sale to consumers.

Train Nut posted:
SuperChiefer84 posted:

And we are worried about the warranty on a $49.99 remote? Really?

Apparently they are! Why shouldn't the consumer?

Well for 1 it's Lionel, a company we buy $600+ engines from without hesitation because of the known quality.

2. They stand behind thier products as shown by Dave in this thread and on the site as a whole.

3. It's Lionel, a company who isn't gonna stiff you on 6 months of warranty on a $49.99 remote when they are known to repair engines for free long out of warranty.

 

 

SuperChiefer84 posted:
Train Nut posted:
SuperChiefer84 posted:

And we are worried about the warranty on a $49.99 remote? Really?

Apparently they are! Why shouldn't the consumer?

Well for 1 it's Lionel, a company we buy $600+ engines from without hesitation because of the known quality.

2. They stand behind thier products as shown by Dave in this thread and on the site as a whole.

3. It's Lionel, a company who isn't gonna stiff you on 6 months of warranty on a $49.99 remote when they are known to repair engines for free long out of warranty.

 

 

I must have missed the post saying-

"Of course we'll take care of you". "Don't worry about it"...

"Of course we'll take care of you". "Don't worry about it"..."

I'm guessing this will be done on a case by case basis, depending on whether the repair clearly represents misuse/consumer error or a manufacturing defect/product failure.  A company needs to be careful about general statements of that sort.

These are very simple devices that are unlikely to go wrong, is my guess.  They'll just send you a new one if it really fails, as opposed to having gone six rounds with your mastiff.

Dave Olson posted:

Last bug in the APP is getting the different momentum settings to work properly. Right now, it basically only has one momentum setting.
We should have the APP ready to submit next week and then however long it'll take for the Android store to approve it.

Dave

So, Dave, has this app been submitted yet to the Android store for approval? Please let us know since once submitted the App Store usually approves submitted apps within one to two weeks and then posts them.

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