Originally Posted by Rocky Mountaineer:
Originally Posted by jim sutter:
Wouldn't it be nice if Lionel and Atlas would come on here and tell us who bought what. They could also, let us know what there plans are for 2016 concerning the Weaver molds.
That would happen if the executive teams better understood the value of COMMUNICATION to their end-user clients. Different executives are as different as night and day. I've seen CEO's participate DAILY on consumer forums and nurture rock-solid respect and loyalty, and I've seen their successor(s) not even touch a keyboard. Folks either "get it" or they are completely clueless, and you can usually determine who's who within 2 minutes of talking to them.
David Atlas and Lionel owe us any explanations on what there intentions are concerning their Weaver acquisitions? Let's not MTH's Mike Wolfe in the group of folks running a toy train business who don't hang out here shooting the breeze with us daily, and tipping off his competiton about what they're going to release next.
Maybe the people running Lionel and Atlas look at posts here which have:
- repeatedly questioned their marketing startegy
- derided quality control (or lack thereof)
- complained about price points chosen by a manufacturer (even though street prices are almost always discounted)
- railed about delivery schedules that aren't updated by the second/minute/hour
- analyzed engineering decisions about features which might differentiate their products from the competition and criticized their perceived value versus price
- a model's paint is too shiny - not shiny enough
- aluminum painted plastic cars aren't shiny like new from the factory stainless steel (even though in-service photos of stainless cars after years of service look an awful lot like the paint on the models)
- fantasy paint schemes/limited editions appear instead of my favorite railroad that could possibly end up selling 6 models
- lift rings are mounted in the wrong place on my railroad's F units by a few milimeters
- no more aluminum passenger cars
- 21" passenger cars are too long
- 18" passenger cars are too short (no wait - too long)
- passenger cars don't have enough people glued to seats
- plastic passenger cars suck
- rivet holding trucks in place on a flatcar are visible
and decided that they could spend their time more constructively elsewhere. Constructive criticism can be helpful, but a steady stream of commentary noting every perceived fault that occurs or "my suggestions are all golden, these people just need to see it my way or they're foolish" may be perceived/received as off-putting.
Perhaps Lionel's owners (Wellspring Capital Management) don't want the top manager running Lionel spending his time at work chatting with folks here at OGR or CTTs forums. I strongly doubt Wellspring considers their person running Lionel to be clueless - they'd dump him in a nanosecond if he's not hitting targeted sales goals. I'm sure financial analysts at Wellspring are very cognizant of the marketplace - they're out to maximize their investor's funds. They are concerned with squeezing as much profit as is possible from their holdings, whether it's from selling toy trains or Crossman BB guns. It's not Joshua Cowen running his own company - it's finance people crunching numbers guiding the decisions, not Big Daddy Cowen schmoozing with customers in the Lionel Showroom, or making decisions on his own. Pop Cowen prowling the New York City Showroom floor working the crowd is a warm and fuzzy image, but it's not how Lionel is managed today.
Lionel/Atlas/MTH don't owe us explanations on how or why they do/don't do things, even if it might make sense to posters here to do so. It's great that Scott Mann takes time to post at this forum - he's comfortable posting here about what's going on at 3rd Rail. He also doesn't have to answer to a capital fund about why they didn't make X dollars in the preceding quarter, either - he's calling the shots, not investment fund managers.
Lionel/Atlas/MTH's presidents choose not to regularly post here - most corporate managers don't spend their time posting at fan forums. That doesn't make them bad people/poor marketers/clueless or ignorant of successful marketing strategies. Their priorities are different than Scott Mann's because they're structured differently. All the manufacturers have made mistakes, had problems with quality control, screwed up meeting delivery dates, not kept parts in stock at all times, chosen dud products to make. Most things seem to eventually be worked out - oftentimes not as quickly as we'd prefer. I doubt the manufacturers set out to **** people off - they wouldn't last too long if they did...