Backing up remote

This may or may not be related to your problem.

I had the same problem for months until I discovered the phone jack in the remote was bad and not making a complete connection.  The jack was replaced and now it all works as described.

I replaced the phone jack.... same problem.  OPTIONS search for TIU was successful (using serial cable)...   but still getting  "hard time finding COM 1) when "starting" backup....   (NOTE:  this was using  a serial cable which gave me good result searching via OPTIONS;  USB cable didn't work in OPTIONS search or backup search.)  

i had this problem and finally found out that my remote was at software rev 4.20 while the TIU was at rev 3.10 - upgraded the TIU and everything works fine

Make absolutely sure of teh following:

• The phone cable must be 4-conductor
• There are no bent pins in either the jack on the TIU or the one on the remote
• Before clicking on START, you must first press on the remote:

Menu/System/Remote Setup/Backup-Restore/Backup Remote to PC

I'm all set...  I backed up the remote and then uploaded all to a 2nd remote.  I'm not sure what I finally did to make it all work.  It may very well have been the handset cable.  Thank you all.  Hey Barry....   I use your book so much some pages are starting to fallout....LOL   What a great asset.

Rick

Rick,

I'm hapy to hear that you've resolved your problem.

What a great asset

Thanks for the kind words - they're appreciated!

Hello Kerrigan,  Please tell us where you got the replacement phone jack to replace the one in the remote.  Radio Shack?  MTH ? Part number ? Thanks Bob. 

the phone cord I used was borrowed from the hand set to base phone on my desk.   

from radio shack web stie:  304-007SL   7 feet  four wire  99cents  page 5 via a search for "Phone cords".....

I got one from a guy on this list, but then MTH offered to fix it for me, so I sent it to them and now it works great.