Legacy controller/base problem

Got our Legacy 990 set back from Lionel and while the charging issue was fixed, the screen still has no backlighting.

Back to Lionel AGAIN.
Frustrating.

You checked "System Settings" and determined that the backlite was not turned off?

Yes
Walked through it multiple times with Lionel tech just to make sure that I wasn't missing something obvious.

OK,
The story continues:
Was planning on sending the Legacy set back to Lionel on Monday to remedy the backlighting issue that wasn't fixed during the first trip to Ohio.
However, now I'm once again having issues with the charging system. I again have solid red lights instead of the alternating flashing lights.
I've never left the remote charging on the base for longer than 15 min. If we're not actively using the system, it's usually unplugged from the wall.
Am I missing something or doing something wrong?
This is one of the latest units shipped in mid December with v.1.3 pre-installed.

UPDATE:
Lionel Service turned the repair around very quickly and we're back up and running now. May possibly have a different remote altogether as far as I can tell.
Everything seems to be working as it should.

glad you got your legacy fixed.