Lionel Parts

I was told they occasionally send someone over to process orders, but they're mostly working from home.  They're putting dates on the orders, that's a good sign.

Wow John ! $245 worth of smoke fan motors....no wonder they don't have any in stock ....lol!

I might have had some screws on that order.

I’ve been waiting for my order that I submitted on 3/1/20. An email from Katie at Lionel “customer service” said they were 2+ weeks back logged on shipping parts before the shut down, as there was only one person running the parts department.

I placed an order about two weeks before the announced shutdown, maybe 6 weeks ago. Showed last Monday.

Pete

Another helpful source of Lionel parts:  S&W Parts in NY state.  Owner Bill H. is an OGR Forum sponsor, and he's a resourceful guy for parts.

Mike Mottler     LCCA 12394

I also placed an order last week with Bill from S&W - I received the parts in two days 

Crazy - Thanks Bill 

Let me be another to jump on the bandwagon in support of Bill from S&W Parts Supply:

http://www.sandwparts.com/

Great quality, great service, great prices, fast shipping, polite person, individual attention.  

Yup, he's a Forum Sponsor.  Don't forget, he has a custom Lionel box car (OK actually 2 cars) that's available exclusively from him.  

Stu

John, were did you find the link to the status of your parts order?  I've searched the "Replacement Parts" page and cannot find a link to current orders.

Thanks

Try clicking on 'My Lionel' (written in italics) which is usually in the top right hand corner of the Replacement Parts page.

Then click on 'Service', followed by 'Parts Order History'.

Peter, that's from the dealer portal, I'm not sure exactly what it looks like on the retail side.

I checked, and PH1975 is correct.  I forgot I still had a login on the retail side.