In expressing my opinion, I hope I am also speaking for many of the attendees at today's Lionel Red Carpet Event in Concord NC. Lionel and the LCCA did a fantastic job. Lionel opened up their new distribution facility to members of LCCA and the Lionel Railroaders Club. Prices on many items were outstanding. A highlight of the experience was not just the ability to purchase product at a discount, but more importantly the ability to meet many of the enthusiastic and unfailingly courteous Lionel employees and officers of LCCA.
Truly unique was the opportunity to tour the historic Lionel archives at a leisurely pace. The priceless collection of of pieces from pre-war to the present including AC Gilbert pieces sits behind locked glass doors and through a giant Lionel tunnel portal at the Concord facility. It is amazing what is on the shelves! (Offers to empty some of that shelf space fell on deaf ears.}
In addition to shopping, employee-led tours of the entire operation offered a unique chance to gain an understanding of how the product is received and distributed across the country, how the art for catalogues and other publications is developed, how customer calls are handled, and how other aspects of the "behind the scenes" operation work.
For those of us who live in the Charlotte Metro Area, the presence of this facility is a bright spot for our hobby. We learned that all distribution is done from Concord, with Michigan and Pennsylvania operations no longer involved in that aspect of the business. In addtion, the Ohio service department will eventually move to Concord.
As you may know, the Concord facility came more or less as part of the package when Lionel became the contractor for Nascar diecast cars. The synergy seems ideal, with cars a hot business in the Spring and Summer, and trains most active in the Fall and Winter.
We thank Lionel and LCCA for arranging this event and hope that it will be the first of many future Red Carpet days available to model railroaders. The best way to show our appreciation is, in the words of an LCCA officer, to show up!!
Many thanks,
X2000