Originally Posted by paulp:
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I cannot see how Lionel is letting any of their dealers keep any of these engines if they are all bad. You would think that all of the dealers would be required to send them all back if that is the case. And also today I went to Charles Ro web site and I could still buy one from them, you would also think that they would have been removed or so that there is no way to order one from them, very strange if you ask me.
Paul,
Glad to hear you're happy with your latest S-2. From the pictures of the styrofoam that you posted, I'd say my unit falls somewhere in between the two: definitely not as dirty as the one you received from Ro's batch, but not nearly as clean as the one you received from Nicholas Smith today either. Add in the fact that my instruction manual clearly had noticeable dampness to it (but no rusty staples), and I'd say my unit would be a potential suspect for internal issues down the road. But who knows for sure?
I called Charles Ro customer service today. And at their request, I contacted Lionel customer service. Within minutes of my call to Lionel (very polite and professional I might add), I received two emails... one with a return authorization number and another with a UPS call tag. So I will be getting a full refund directly from Lionel. Can't say with 100% certainty whether Lionel will evaluate any of the returns for future sale as "refurbished" at one of their warehouse open houses (i.e., if there's no evidence of rust/mold/mildew) or simply destroy everything that is returned. My guess at this point is they'll do the latter.
I did get the impression that dealers are actively checking their stock for any signs of rust/mold/mildew/dampness, etc... and may still sell "good ones" to consumers -- much like you experienced with Nicholas Smith. And that's precisely why Ro may still have them listed on their website. Of course, this could all change if Lionel recommends that dealers now return all stock.
Current recommendation? For folks interested in purchasing an S-2, definitely purchase from a Lionel Authorized Dealer so you'll be protected with Lionel's refund. Sending in a copy of your sales receipt along with the actual S-2 is part of the requirement toward getting the refund.
As I said earlier, I expect a subset of these locomotives will be fine. And for those who are happy with this version of Lionel's S-2 and can grab a good one, they'll always have quite a story to tell years down the road. I just don't fancy myself as a "collector" anymore... otherwise I might be tempted to keep the one I received. But I wasn't too excited about the cast-in coal load on the tender... and as an "operator" I'd rather have locomotives that I really like as part of the roster.
Overall, it's sad that something like this happened. But I give Lionel LOTS of credit for stepping up to the plate and doing the right thing for the consumer. I have no hesitation whatsoever ordering Lionel products now or in the future.
David