Hi G, there are not many people out in toy train land who are a bigger fan of MTH then me and when I start to publicly complain about something the problem has long become acute.
Not only have I seen this issue on a number of my and friends MTH products, when I wrote multiple e-mails to them via their web site asking about this issue I received zero response. So I ask, what gives?
I am not a trained MTH or Lionel repairman because I don't have the time to spend on the effort it takes to become one. But, with over fifty years hands on experience with electrical -mechanical applications there is little in these toys where I cannot understand the principals involved. For this reason I have to tell you if I ever ran into an issue where the customers field engineers had to open up a piece of equipment to insure it works, after a few such field fixes the manufactures design engineers would be asking for a full report. In fact, over the years I have seen them show up on site on a number of occasions to see for themselves. Then again, it's hard to fly in from China!
Look, we as technicians have all seen hundreds of such applications problems, big and small crop up over the years. What separates a good manufacture from from a bad one is how they deal with these issues.
All I'm asking from Mike is to acknowledge the issue and offer an intelligent fix. I would even be willing to pay for said fix if it was reasonable.
Oh yea, why are parts not available for such a problematic application? With all the fun I have had over the years with MTH products this would be a small price to pay to insure to the future health of my supplier.
Also, I would like to say when a customer e-mails your office MTH with reasonable questions answer them you "Lunkheads" !