New Premier Berkshire 765 - no sounds, smoke, or rear light…

Hi Carl,

My pal Vernon says to remove the tender shell and ensure the 20 pin connector is actually plugged into the board...worth a try before you send her back!

S/F Mike

Simple check is to make sure the drawbar is seated well at both the tender and engine connections.  Outside of that you could try a feature reset.  

Carl,

If you get no responses, I can take a look at it for you.  Am located in Front Royal.

Bruce,  MTH ASC Service Tech

Thanks for the responses so far. Mike, I will pop it open tonight and look at the wires. I hope it is just as simple as a quick replug of a loose wire.

Scott, I already checked the wireless draw bar and it is well connected on both ends, but that was a good suggestion as I heard some of the new engines were having a few issues with the draw bar.

Bruce, I’ll contact you if I need service. I would assume it would be under full warranty and I have the receipt.

Well, I opened her up and took a look.

First, there is this plug that is just hanging there. Not sure what it is for. Is something missing or is it for some kind of programming.

Second, this plug was loose so I reattached it. I’ll reassemble and try it out.

Cross your fingers.
many further input on that black wire in the first pic would be helpful.

That black wire is for an auxiliary water tender. It allows you to fire the rear coupler on the auxiliary water tender instead of the regular tender when pressing the rear coupler button.

That loose plug (the 20 pin connector) is probably the source of your issue. Let us know if plugging it in fully solves the problem. It should.

Well, I am glad to announce that is was just a loose connection and the locomotive runs and sounds great.

I thank you all for the help.