Ok, here the thing! I bought a new PS3 steamer set for our grandson. I don't deal with the parents directly too much. They mention today that the engine doesn't work? I asked if they read the manual and if they tried anything? They tell me they put it on the track, and tried some type of reset. It didn't take or change anything. I can't get much out of them because they don't run trains (parents). I asked them to bring me back the whole set's components so I could try a reset or see what's needed. Was there something else they could be doing wrong? Is there any reset instructions in the manual?? Is it hard to do?? Does the engine have a tether and could that just need some tweeking?? Should I just do a reset with my DCS system by adding it first and then engine reset??
I have a feeling the kids broke something and the parents don't know what to look for.