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When pre-orders are placed with the local Hobby shop, they obviously send in the order to Lionel, MTH or other, where the production quantity is determined. At that point does the LHS also send in our deposits to the Manufacturer?  or Does the manufacturer take the financial risk and get paid only when product is shipped?

 

If you know respond

 

Conversely has anyone lost a deposit when the LHS closed shop?

 

Steve

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I am not aware of any manufacturer we (LHS) represent to our customers who require 'front money' for an advance order.  More typically it is a retailer's policy in the conduct of their business.

 

That said, however, you should know that some distributors (in particular) accept preorders from dealers on the basis that their order is firm, not cancellable.  This is typically for the big ticket ($$$) items, but items having a very short manufacturing run, very limited production, may also be subject to this distributor's policy.  And the distributor's policy often traces back to the manufacturer's requirement.

 

The reason is quite simple....they don't want to be left 'holding the bag'.  That's understandable.

 

I suspect your question revolves around your own access to money that the retailer required from you in order to place an advance order.  You can probably see that, if the LHS made a policy-shackled commitment on your behalf, they don't want to end up buying something that will be difficult to peddle should you bail on your commitment.  I would certainly require the management to inform you of their policy regarding such advance payment before making the commitment, placing the advance order.  Often there is a $$ penalty for reneging...say 15-25%, which can do two things: Pay down the interest on the money tied up in a long-term 'shelf' item, and/or offset an atypical discount the retailer might have to make on the item in order to move it.  In other words, the retailer is trying to protect themselves financially.

 

Bailing on a commitment is not a pleasant thing for anyone in the daisy chain.  It's 'damaging' to the relationship(s) all along the line.  Credibility goes south.  Prices and caveats go north.

 

The downside of all this is, of course, the veiled threat that 'if you don't order it, you can't expect to get it'.   That is, manufacturers are scheduling closer and closer to the commitments, distributors are stocking closer and closer to commitments, and retailers are reducing speculative stock volumes in order to tighten the belt.

 

So, if you want to retain a thumb-and-forefinger grip on preorder monies, talk with the retailer BEFORE laying out the cash.  Understand the commitment.  Even get it in writing, if you have any concerns.

 

We (LHS) do not as common practice ask for front money...too much paper work.  If the unusual order merits a down payment, however, we typically only charge a minimal percentage....not refundable.  If this economy doesn't start to match the optimistic spin, however, that could change. 

 

FWIW, always... 

 

KD

 

 

Last edited by dkdkrd

It may differ from store to store.  I think the LHS holds it, at least in my case I'm fairly sure.  From what I understand, once my LHS submits a pre-order for a loco, their wholesaler or whoever will demand that they take and pay for it once it arrives.  I think the deposit is mostly to protect them from having to take something they wouldn't normally stock if i back out.  I never really protested - I only pre-order stuff I really want.

Heh, it's a funny story. I pre-ordered the green PRR Berkshire Jr Lionel from my hobby shop about 10 years ago. Since we were regular customers, the owner told my Dad and I not to worry about paying the preorder fee. My Father insisted (I was around 12), so I paid the man. A couple months later, the owner left his wife, including leaving her the shop. I never saw the item, or the money.

 

But such is life, and it taught me something early on.

My LHS does not require prepay or deposit for pre-orders, but I sometimes prepay for several reasons:

They give me an additional discount if I prepay.

Discount is a LOT more than money is getting while waiting in checking account.

It helps my LHS out a little (they have always treated me pretty good).

If a lot of pre-orders come in all at once, I don't have to cough up $$$$ to pay for it all at one time (which has been happening frequently lately).

 

They do not pay the distributor or manufacturer for the items until they actually get them delivered to the store.

While I was running my store we offered an extra discount for pre-orders before the manufacture’s ordering deadline date. We didn’t normally ask for a deposit. The exception was when a new customer pre-ordered a large ticket item or the customer had a history of not taking the item.  As long as the customer picked up their items promptly after we received it, it worked out well.

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