Keep getting a message that says it is having a hard time locating a TIU connection and to cycle power on and off. I do that, but the same message keeps appearing.
I have a new Rev. L TIU and am using a USB connection from the TIU to the computer. I also have a separate aux power supply, but it doesn't seem to matter whether I use it or not.
Computer is a new HP running Windows 10.
Can't figure out what I'm doing wrong ?
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Hi RICHIE,
Here is a good tutorial that I had used and I had no problems. Hope this helps.
Do you have the jumper installed?
Sorry, 3:51 into the video posted.
The video is for an older TIU that does not have a USB port and uses a serial connector. They show a 9 pin serial connector (to the TIU) to a USB connector to the computer.
However, I was under the impression that on the newer Rev. L TIU's I could just use a cable with a USB Type B connector on one end to the TIU and a regular USB on the other end to the computer. My computer does not have a serial port. On page 135 of the "Companion" .... "for the REv. L TIU only, a USB cable that has a Type B USB connector on one end and a connector that fits the PC on the other end" - which is what I am using.
The loader program seems to know that I am using a COM4 port and not the serial port ?
Hi Joe - is that the jumper you mean ?
Thanks.
No!
Stereo mini to mini cable jumper
EDIT: watch at 3:51 into that video
I believe the USB connection will also power the TIU (which was not a problem with the serial port only TIUs). Could be why you are getting the messages to cycle power even when the aux power is disconnected.
I am also thinking I have read here that you can do the update with the USB only powering the TIU. Not positive on that one, memory is not what is used to be... I am also thinking I had a similar problem on my last upgrade (been a while), but again the old memory isn't providing enough to say for certain.
You failed to mention the stereo jumper cord. YOU HAVE TO HAVE IT! If you do have it (as in the suggested video, which will show you, but you will use a USB cable instead of a Serial to USB cable for 9 pin connector) make sure both ends are fully plugged in as I had your problem and one end WAS NOT plugged in all the way!
Thanks - I'll pick up the jumper cable today and let you know how I make out !
Success - I think. I picked up a jumper cable and the program found the TIU on the computer and the software went through a typical loading screen and finish.
I don't have a remote and not sure if there's a way to verify the TIU's software version using just the premium app.
The fabric jumper cable is available at Staples for $5.99 as Model BL 1893 - the SKU is 680988182938, for anyone interested.
Now on to the WiFi unit !
Thanks, everyone.
Richie,
You can learn the TIU’s software version as follows:
More... Screen/Advanced Features/System Settings/TIU Settings, select the TIU and read it’s software version.
Thanks, Barry - I just finished updating the WIU's firmware and that went much smoother. I'll also verify the TIU's software version as you described.
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