Weaver raises the bar again!

KerriganOGR Forum Member

Our Weaver Little Joe has never really ran well, so we contacted Weaver and asked about paying for an out-of-warranty repair as no one in this area wanted to handle it.

Weaver said "sure, send it in and we'll check it out."

Came back today with a new Lionel Cruise Control to replace the defective K-line one ... .installed and tested ... NO CHARGE!

I was blown away by this above-the-call repair!

It says Weaver is proud of their products and STANDS BEHIND THEM!!

My hats off to them and I'm awaiting the next catalog from Weaver!

9/25/131:22 PM

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Original Post

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leavingtracksOGR Forum Member DIGITAL SUBSCRIBER

The Weaver crew is tops!! I have nothing but praise with their customer service....!

Alan

9/25/131:31 PM

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prrhorseshoecurveOGR Forum Member DIGITAL SUBSCRIBER

Definitely excellent in customer service!

9/25/131:46 PM

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Mike MauriceOGR Forum Member

Guys,

I would say it's exceptional especially if the other companies you've tried have not given you equal customer service.

Mike Maurice

PS: Now I will try their products because I have not in the past. With the theory that one good recommendation expands out like ripples on a pond! Thanks!

9/25/132:36 PM

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CNJ JimOGR Forum Member DIGITAL SUBSCRIBER

Originally Posted by prrhorseshoecurve:

Definitely excellent in customer service!

Yup .... its been a pleasure dealing with them.

9/25/132:38 PM

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chessie1971OGR Forum Member SUPPORTING MEMBERDIGITAL SUBSCRIBER

Weaver has great service. I sent in a weaver U25B engine to them they fixed it for 40.00 then still wasn't right. They paid ship it back and fixed it at no charge even put two new motors in at no charge.

9/25/134:29 PM

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