Interesting thread and I am curious to see the outcome. I sent in Lionel Crop Tinplate 256 for repairs in August of this year and it is still listed as hold with no foreseeable repair completion date. I may never have that engine again so I am, like you, disappointed with the MTH repair program. Thanks for all the details in your posting.
Thank you for your interest Jeff, and I sincerely hope you are not in the same boat. I do realize all companies and employees have a bad day, but I do seem to be batting a big goose egg in this particular instance. It's tough to swallow because I am unabashedly a big fan of everything MTH. It was a gift of their Premier Amtrak Aluminum cars that got me head long back into this hobby one year ago. I will be posting the update.
Best of Luck with your repair!
Robert
PS Again, I can't thank Forest enough for his offer to help relay the information, and I sincerely do not want to get anyone in Dutch with a business associate as a result of this.