990 legacy 1.0 No silver dot, help!

Send it back to Lionel to get the upgrade.  They'll also do any repairs that are necessary.

It could be the base and remote are at different versions, until 1.3, different versions didn't always talk to each other.

Help Please !

I just purchased and received a Lionel Legacy Command Control System and was in the process of installing, and unfortunately upon charging it up and turning it on received an error message on the Cab 2 Control "Cannot Find Base".  

all you have to do is contact lionel at

talktous@lionel.com

they will give you an RA (return authorization) number, then box it and send it back.  as of now lionel is not charging for legacy controller repairs.  don't know if the veteran free shipping is still in effect, but ask anyway.

do you have the modules sometimes you have to load the hand held with the correct module.  you still need to send it back as 1.0 can not be updated with out lionel changing the inside of the base.

Yes, I tried to redo the handset and base both after watching the upgrade video,

to no avail.

If you bought it from a private party I would take it back the the seller and tell  him to shove it and give you a refund, no reason there should be any 1.0 setups out there still.

If it was from a dealer and you have a receipt  ship it back, just because it is 1.0, does not mean that it wouldn't be able to find the base. Hopefully they will not get hung up if it wasn't a dealer, they have been good about backing them up

BTW you do have the base plugged in and power going to it. Also plug in the base and let  it fully cycle before turning on the Cab2. Also is the Base antennae installed?

It was a dealer, I paid 350 reciept and all. 

Base is plugged in to a well known grounded outlet.

Antenna is installed and also checked to make sure they are married internally.

-Mike

Regardless of whether you can get it to work or not you'll want to send it to Lionel per bigdodgetrainman's instructions.

1.0 is the very first edition of the legacy system and has a few issues to be fixed by Lionel.

Dealer or not, I'm not surprised in the least you got a bum deal at a train show.

I would have waited for Lionel to ship the next batch, no matter how long it takes. At $350 you didn't save any money.

If the seller would take a return, I would return it and wait for the new one.

Absolutely return it.  I believe Lionel has to make a modification so it can be upgraded to the latest software versions.  Even if it was working perfectly you should return it.  The turnaround time is about 2 weeks based on the unit I just had repaired.

If you email Lionel a "talktous /service/repair question" link you should hear back from them tommorrow.

I would like to thank everyone who has helped me all day, I am going to repack the unit and get it to Lionel as soon as possible!

Once again,

THANK YOU,

-Mike

BNSF, keep us posted on your updates and progress.  The Legacy system is a great system and you'll be happy by going this route I think.

Ken

Really a dealer? Kind of makes you wonder where that thing has been sitting for the last 5 years ?

After research I noticed there are no factory batteries I had to supply my own AA's so now I'm beginning to wonder myself. First I was thinking I bought the last one now I'm thinking I bought used...

Never the less I have it boxed up and ready to ship to Lionel,

I think I am going to take it to the local Lionel repair shop in Kirkland @ Eastside Trains first and see what can do to it, and that way I don't have to do all the shipping.

Those people are so fantastic over there, I'm pretty sure with the receipt, Those people will handle everything!

Just can't say enough about John, Dustin and Brock {Dustin's apprentice}.

The licensed Lionel repair dept. is for a lack of better words spectaular!

It just tears me apart that I can't use it after I waited so long to try it out!

Sounds like a bad deal at the show   If it truly is a 1.0 version it will have to go back to Lionel. Go ahead and get the RMA in progress

Do the blue modules say what version is on them?

The blues are 1.0.....Hopefully I get off work in time today to take it to Eastside trains.

Not sounding good. Sadly if it definitely a 1.0 base, no one but Lionel can help. Local repair shops cannot fix it.

Well... Needless to say, it's on it's way to Lionel.

aaargh!

-Mike

They have pretty good turnaround, it should be back in a few,  maybe even quicker than you expect.

In the future I would avoid that dealer

Due noted!

It was a train show, The GTE, and I will avoid him for sure.

I really don't want to slander him as I have contacted him and he said if I want a refund he would do that, too. If there happens to be a charge he wants to know about it too.

I am in communication with him and he seems pretty sincere.

Someone was bound to get it, it just happened to be me.

If you would like to know who it is I will tell you, but as I stated before he is fully aware and doing anything he can to help me!

-Mike

Even though this unit is version 1.0 it still should have worked. If I'm not mistaken there were some defective units in the earlier runs.

Yes there were some of the 1.0 Legacy units that became bricked and had to be returned. I think Barry got one and despite some claims that all were defective and would eventually brick, mine was solid.

The CAB2 to Base communications problems was a 1.1 or 1.2 problem but 1.3 fixed most of that

It should be a couple of weeks before I see the remote again, I will keep you posted..

@ this point I'm just hoping to have it for the holidays.

-Mike

Mike,

With any luck, you may even get it back in less than 2 weeks. Lionel are fantastic at fast turnaround times these days. 

And when you do get it back, it should be loaded with the latest firmware and you will be able to enjoy the full wonder of the Legacy system. 

Thanks, I'm looking forward to just using it..

I wish I knew what it did from before so I had something t compare it to but Thank You!

-Mike

I can't belive that when I stopped by Eastside Trains on Saturday that they had not even shipped my unit yet due to getting an R#

I'm so bumbed!

Thats why I recommended you deal with Lionel direct. You would have likely already had the unit back the first week of December.

Lionel has made it very easy to send in warranty repairs through email contact. Responses are typically same or next day with an RA#

You didn't purchase the unit from Eastside Trains so it probably wasn't a priority for them to send it in, taking it to them merely added an extra step.

So far, Lionel has been fixing Legacy units with no limits under an extended warranty.  Don't know how long that will last, but I'd take it back from Eastside and ship it direct!

I would get it back ASAP.  I had the same situation a few years back with an engine in for repair, they kept putting off shipping it to Lionel and eventually it disappeared from the store.

  I did not buy it from this hobby shop, but they did refund me the full purchase price because they lost it on me.

Art 

Why would you expect someone else to foot the bill to ship it if you hadn't bought it from them in the first place? Just have to wonder.

Great day, today!

I received my 990 base and controller back...

Whoo hoot!

It has the latest 1.52 system and a new circuit board.

Now to play with it!!!

The drama is over for me....

Mike