My ESE set arrived yesterday from Pat's. As always, the customer service was great & the shipping prompt. The set looks great! Problem is, the engine doesn't run. When I put it on track I get as much or more amps than volts on the transformer. On 2 occasions it was pulling 6.8 amps and only 6.1 volts! The headlight does come on & there is a quick flicker of the cab light and an electrical "hum" at that point, but I shut it down to prevent further damage. I'm not able to even program the engine. With just the tender all is normal & the RailSounds start to come on when powered up. With just the engine, or engine & tender on track, the issue returns. This happens with the LEGACY remote both powered up & powered down, and w/the base both connected to and disconnected from the track. There are no other objects on the track & no apparent debris to cause a short. I believe I've tried it w/the smoke unit switches set to "Off" as well, but can't quite remember. Definitely have tried to power up in both "Run" and "PGM" modes unsuccessfully. Haven't even gotten the passenger cars on track.
I did remember to remove the two "U" shaped foam pieces from both the tender & the engine. Is there any other padding/insulation that I may be forgetting? Of the four previous new LEGACY engines I've bought in the last year, two have had had to go to Lionel for service. Hoping this isn't the 3rd of 5, but unless there's something that I might be doing wrong that anyone can suggest it looks like Lionel will get a call from me this afternoon.
FWIW, the LEGACY system will be going back to Lionel too, as it has a habit of randomly shutting down during running. Not just powering down, but shuts off (with full charge) & must be returned to the base before it can be re-booted. As someone returning to the hobby and new to O gauge & Hi-Rail this is extremely frustrating; this level of quality control issues is inexcusable, especially at the current price point. Lionel's definitely on thin ice w/me....
As always, any thoughts or suggestions are greatly appreciated, and thank you for your time.
- Neal