Need help with Sunset AM-2 locomotive

I'm sure an email to Scott would produce positive results.

You could always cut the screw to the correct length with a Dremel and cut-off wheel.

Richie C. posted:

You could always cut the screw to the correct length with a Dremel and cut-off wheel.

Its likely a shouldered screw with the shoulder too long. If a correct one can't be found easily you could use a full thread screw of the correct thread and add a washer and piece of brass tubing for the shoulder.

Pete

Richie C. posted:

You could always cut the screw to the correct length with a Dremel and cut-off wheel.

Unfortunately Richie, it has a shoulder which is too long, not the threaded shaft-Thanks for your reply

Norton posted:

Richie C. posted:

You could always cut the screw to the correct length with a Dremel and cut-off wheel.

Its likely a shouldered screw with the shoulder too long. If a correct one can't be found easily you could use a full thread screw of the correct thread and add a washer and piece of brass tubing for the shoulder.

Pete

Norton, I just wonder with amazement how it passed inspection by #11(sticker on the tender) - there were only 50 made by Sunset- I hope all of them were not the same- I think I will try to contact Sunset tomorrow and see what they say- if not I will follow your advice- there are insulating washers on both sides of the slotted plate , so I can use them, preventing a short- stupid error by the factory-Thanks Norton-Rolf

ecd15 posted:

I'm sure an email to Scott would produce positive results.

Bob, forgive me, but who is Scott? Thanks-Rolf

luvatenor posted:

ecd15 posted:

I'm sure an email to Scott would produce positive results.

Bob, forgive me, but who is Scott? Thanks-Rolf

Scott Mann is the boss at Sunset/GGD

Actually, I was planning on calling him tomorrow morning-thanks Bob-Rolf

You will get a faster response if you email him. He handles all of the customer service emails personally and it can be difficult to get a hold of him on the phone. He does spend quite a bit of time in China.

Matt, I tried to email but the email address support@3rdrail.com was rejected- do you have a current email for them? Thanks-Rolf

luvatenor posted:

Matt, I tried to email but the email address support@3rdrail.com was rejected- do you have a current email for them? Thanks-Rolf

Try:   sdmann@3rdrail.com 

All is well- I emailed Scott and he responded very quickly- The trouble was the truck bolsters were slightly concave, lowering the tender- he advised me to remove the trucks and straighten them out- it worked like a charm- thanks for all your advice and especially thanks to Scott- finally got to see this gorgeous engine running-Rolf