Help Needed -- Visionline GS-1 Hybrid

Power it down and back up again. I have seen a glitch with some recent Legacy engines where on first power on- because there are multiple control boards- each with it's own processor trying to run it's code, they get out of sync.

If it STILL doesn't work, then test conventionally, and then test with bluetooth. If those work and TMCC/Legacy still doesn't- then we suspect an antenna problem.

Vernon... thanks for the advice.  I first tried to power up and down a few times with the Legacy Cab-2, and it still didn't work.  I don't think I can try conventional mode as I only have a powerhouse and powermaster synched up to a Legacy system, but maybe I am wrong.  But I did try Bluetooth..... so interestingly, I was able to blow the whistle and ring the bell, but moving the throttle on my phone app would not move the engine in either direction.  The other thing to note is that the cab light flashed once every three seconds or so, which I assume is not a good sign.  Even more disappointing is, when I blew the whistle, I still didn't see any visible smoke coming from the whistle area of the boiler, so not sure if my problem was really fixed or not.  Not sure what else to try.

Beings this engine was just shipped back to you from Lionel, take a good look at the handrails, from one end to the other, …..these are the antennas for the engine, …look carefully and make sure they are not touching anything but the stanchions they are mounted in, and the plastic isolators where they terminate both at the front of the engine, and by the cab ……..I’m with Vernon on this one, it’s sounding like an antenna issue …..

Pat

Assign a new number to it,when I got mine back they had changed the number so try that.

Mikey

@mikey posted:

Assign a new number to it,when I got mine back they had changed the number so try that.

Mikey

If it woke up in command, ie; sat there in silence waiting for the command to come alive, then yes, I could see an ID change might fix the OP’s issue, but beings he can’t get it to wake up in command, trying to re-ID it ain’t gonna work,…

Pat

Pretty sure it's broken, it'll probably have to go back.

Thanks to everyone who replied in an effort to help.  I was able to talk to a Lionel technician, and after some efforts to fix the problem over the phone, John, you were correct, it has to go back for repair.  By the way, I was very impressed that when I spoke with the technician, he asked "is this the issue that was posted on the OGR forum?".  Hopefully all will be fixed when I get it back in about a month.  Thanks again for the everybody!!!

@prh2j posted:

Thanks to everyone who replied in an effort to help.  I was able to talk to a Lionel technician, and after some efforts to fix the problem over the phone, John, you were correct, it has to go back for repair.  By the way, I was very impressed that when I spoke with the technician, he asked "is this the issue that was posted on the OGR forum?".  Hopefully all will be fixed when I get it back in about a month.  Thanks again for the everybody!!!

Working now?

@BobbyD posted:

Working now?

Yes please let us know how it turned out.  This is a very important part of the thread.

BobbyD and Marty... thanks for following up and asking me how it all turned out.  Yes, all is well in the end.  I had to return the engine to Lionel a second time, and this time it came back fully operational.  Thanks to the Lionel Service department for ultimately getting it working properly for me, and also for expediting the service time for me on the second go around.

Glad to hear that. Many times the ending never gets posted.