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I recently purchased a new Legacy SD50 (SKU: 2433281) and have been noticing that the speaker is projecting some static/crackling noise (even more noticeable at lower volume).  I have my ceiling layout finished and I've recently began running this engine every other day and hear this noise consistently if I'm keeping the volume at a lower level.  I've tried changing out track, power supply, turning off bluetooth, and moving any electrical interfering objects away, yet the noise remains.
I've sent an email to both the online store where I purchased the engine, as well as Lionel support.  While I wait on replies, I was wondering if anyone might have some insight to the possible cause and if it could potentially be as easy fix without RMAing to the store or Lionel.  Again, it's more noticeable when I turn down the Railsounds volume, but still doesn't make it ok to have a new engine doing this.
I made a video of the speaker noise for reference here:  https://youtu.be/qeKAlVFr9Kg
Thanks.
Last edited by WyattK
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I had the same issue on their E8’s.  Dave from Lionel said it’s something they’re aware of and it’s not fixable.  His advice was to turn up the volume (no kidding).  I called Lionel about an RA anyway.  They said they won’t accept an RA for that issue.  Therefore, I returned my E8’s to my dealer and haven’t purchased new Lionel since.  I don’t know if they have changed their position on this but I doubt it.  Totally lame IMO.

Last edited by MikeH

Wow, well I'm glad I didn't start poking around under the shell trying to figure it out.  I guess I can live with it since I really like this engine and I don't normally run the volume that low, but was just concerned if it was going to lead to a bigger problem with the speaker down the road.  Still curious to see if they give me that same response to "just turn it up" haha.  Thanks.

Last edited by WyattK
@WyattK posted:

Wow, well I'm glad I didn't start poking around under the shell trying to figure it out.  I guess I can live with it since I really like this engine and I don't normally run the volume that low, but was just concerned if it was going to lead to a bigger problem with the speaker down the road.  Still curious to see if they give me that same response to "just turn it up" haha.  Thanks.

You can always adjust the sounds individually thru the lion chief app.  Gives you a visual of the separate sounds you can adjust.  Horn, bell, crew talk, Prime mover & overall volume. IMG_20240602_200048

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Hey Wyatt, as Mike pointed out this was brought to Dave Olsen’s attention a few years back when the E8s came out and, yes he literally said turn the sound up. The good news is I’ve been running that E8 for years now and it doesn’t get worse or lead to any ancillary problems. By the way, it’s much worse in the Super Bass B units, but I guess that makes sense. I’m with Mike, haven’t purchased another Lionel since. In my opinion, the biggest advantage Lionel had over MTH was the quality of their sounds. The apparently unavoidable addition of this static to the sound set has neutralized that advantage.

@MikeH posted:

I had the same issue on their E8’s.  Dave from Lionel said it’s something they’re aware of and it’s not fixable.  His advice was to turn up the volume (no kidding).  I called Lionel about an RA anyway.  They said they won’t accept an RA for that issue.  Therefore, I returned my E8’s to my dealer and haven’t purchased new Lionel since.  I don’t know if they have changed their position on this but I doubt it.  Totally lame IMO.

Hey Mike! I always remember when I posted about this issue in 2021 you were the first to support what I was saying. That helped a lot, since some people were actually claiming there was no static!

@WyattK posted:

Ah, dang so this has been a known bug for years now.  I appreciate y'all giving me some insight on this.

I appreciate your post though, since I have recently been wondering if the issue was ever fixed. Guess not. All I can say is that I love everything else about the engine so much that I’ve learned to ignore the static. And that’s saying a lot for me since I’m a bit of a perfectionist when it comes to these legacy engines.

My set of PRR Baldwin Sharks have this issue too, though it's barely noticeable. Dave Olsen had responded to previous issues similar to this (prior to the E8) and said it was an issue with how the sounds were programmed. At that time, he said they could fix them and to send them to Lionel for service.

I can't find the posts, but maybe things have changed with the electronics. The static I've heard all cases though is definitely just a recording or encoding level problem. i.e. something was turned up a little too much and the sounds are "clipped" in audio speak.

The reason that turning up the volume makes it sound better is probably because the other engine noises mask the crackle/static sounds. Our ears essentially have a "variable EQ" based on the volume of the source.

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