LionChief Bluetooth connection problem "wrong Passkey or PIN"

Eric,

wish I could help, you did all the items I would recommend. I hope this post gets the topic some visibility for you.

I assume IPhone? When, did the last OS update appear. I have a Bluetooth app for turnstile access that is giving me problems after the latest update. I understand there are other bugs... have you tried another phone.

Also, have you uninstalled the app. Then try reinstalling.

Shawn,

I have a current generation IPhone. As noted, I did remove and re-install the app. I got the app from the Google Playstore. Thanks for your response!

It is becoming readily apparent that I need to contact Lionel.

Eric

why did you use google play store that what i use on Android on iphone or ipad try apple store for the app hopes that helps

I have an Android based phone.

Eric 

I encountered the same issue after doing an "update" to the app on an android based tablet. Fortunately deleting and reinstalling the app corrected the issue.

chug posted:

Shawn,

I have a current generation IPhone. As noted, I did remove and re-install the app. I got the app from the Google Playstore. 

Eric

chug posted:

I have an Android based phone.

Eric 

So which one is it?  Is it an iPhone running iOS or is it an Android based phone?  They’re two completely different things.

It is a Motorola Moto E4 Plus XT1775

Eric

chug posted:

It is a Motorola Moto E4 Plus XT1775

Eric

That, my friend, runs a flavor of Android. It's not an iPhone nor is it running iOS; it's not even an Apple product.

That being said, have you tried using another device? Are there other Bluetooth-enabled devices nearby (e.g. headphones) that might interfering?

Try going into settings>apps&notifications>app permissions>location

See if location for the app is actually on.

I have a Moto E5, messed with the app, location on and off, app bluetooth on and off.

Can't duplicate the problem.

Oldmike

Dave Olson of Lionel is currently looking into the problem. I will post the results once we determine the cause.

Thanks to all who have offered their input!

Eric

TCA, LCCA

FWIW, I have been unable to get the LC BT app to connect using the Samsung Galaxy Note 4, but it works with the Samsung Galaxy S21.  "Works" may be an overstatement, because the range is pitiful anyway!

@gunrunnerjohn posted:

FWIW, I have been unable to get the LC BT app to connect using the Samsung Galaxy Note 4, but it works with the Samsung Galaxy S21.  "Works" may be an overstatement, because the range is pitiful anyway!

Sp, tne use of a phone with base 3 is better? There are not only app variables. There are phone hardware and firmware OS Update issues. Currently, working with bluetooth phone credentials and apps. A joy in itself.

@gunrunnerjohn posted:

FWIW, I have been unable to get the LC BT app to connect using the Samsung Galaxy Note 4, but it works with the Samsung Galaxy S21.  "Works" may be an overstatement, because the range is pitiful anyway!

ok, you've cleared cache?  Did, you try to reset your network settings? I had a weird issue with mobile hotspot on my phone. Only thing that fixed it - Although a apple. Don't totally reset the device. Just, reset network - if you haven't already tried.

• Allows background data sync
• Clears mobile data limits
• Deletes all Wi-Fi SSIDs or wifi names
• Disconnects all tethered interfaces
• Forgets paired devices
• Removes all app data restrictions
• Sets network selection mode to automatic
• Sets preferred mobile network type to the best available
• Turns off Airplane mode
• Turns off Bluetooth
• Turns off data roaming
• Turns off mobile hotspot
• Turns off VPN
• Deletes VPN profiles
• Turns on mobile data
• Turns on Wi-Fi