Lionel Legacy will not turn on

Is this just the remote not powering up or the entire unit, meaning the base and the remote

Alex

Its just the remote that does not power up

Thanks

If changing batteries doesn't work give Lionel a call.  Even out of warranty they are fixing the Legacy systems for free.  

Yep do just what Jim said above, give Lionel a call. Sounds like the remote went bad

Alex

Thanks for your help. I will call them tomorrow

I agree with those above, the first run of legacy command sets have a few issues.

Its in need of a software upgrade to work correctly, and theres likely a base charger issue.

I would recommend sending them an email via the "service/repair question" heading at this link.

                     Lionel Contact Us

Fill out the all of the info it asks for, and be specific about the fact you have an "early version" ( I think those are version 1.0) of the Legacy command set.

You should get a response same or next day.

Its been my experience in the past that the "Lionel techs" read the email, calling could lead to a frustrating experience with the customer service lady.

I respectfully disagree with you ricko on using the link you provided.  if you notice there is also a mail address on the same link which is to Concord NC, so like using that link your message will also go to Concord NC.  

use talktous at (@) lionel.com.  the reason I say this is because I used the link and sent them a message for servicing.  several days later having not heard anything I used talktous and the email was answered the same day.  the email said "I don't know what is happen over there use talktous for faster service."

so now I always use talktous at (@) lionel.com

One last thing you might try.  Burnish the contacts in the Cab 2 that contact the batteries.  One tarnished contact and it won't power up.

Have you talked dirty to it?

Seriously though, I think so far you have received sound advice on things to try.

Hi

Thank you everyone for your help.  I have contacted my hobby shop and they are going to help me get in contact with Lionel.

Thanks again

Id contact Lionel directly, seems to work better than the dealer doing it (Personal touch)

Roughly a year since I last contacted Lionel through the "service/repair question". I suppose anythings possible with the "revamping" as of late. No offense taken

A year ago and prior I received prompt responses from "service/and repair" regarding repairs and parts alike. 

I even had a "feature" issue on an out of warranty loco that they took care of, all expenses paid.