Figure this needed it's own thread instead of posting in the 50% off parts sale so here goes.
As some of you know, I've been quite critical of the long wait times calling Lionel service for either parts or RMA for a warranty return. Long waits or dropped calls day after day with no luck.
So when it came to the 50% off sale today there were a couple of parts I needed that were listed as "Must Call Lionel" Oh great I said to myself. Figure I'd give it a try and call at lunch. To my amazement within seconds someone picked up on the other side. I was floored and lost my train(pun intended) of thought for a few seconds. I didn't know what to do, never talked to a live person on the phone before at Lionel. Anyway got my ordered in, the Lionel rep was very nice and helpful. Added my parts to the order I had just placed online.
Thank you Lionel keep up the good work.