Lionel's Amazing customer service

Hi Gary,

What phone number did you use to call Lionel for the fast results?

Denny Todd

Use the standard listed number, 586-949-4100, Select Option 2.  This is right from the website, and it's how I call them.

It's funny I got two of the three orders right away.  The third larger one still says processing.  I emailed and they say they are still backed up from all the orders.   No worries I don't need the parts right away.

@superwarp1 posted:

It's funny I got two of the three orders right away.  The third larger one still says processing.  I emailed and they say they are still backed up from all the orders.   No worries I don't need the parts right away.

Before the sale I had an order filled and shipped in one day. Now over a week and they have even started filling orders placed after the sale.

Pete

@gunrunnerjohn posted:

Use the standard listed number, 586-949-4100, Select Option 2.  This is right from the website, and it's how I call them.

Thank you John.

Denny Todd

I believe they have more people working the phones than at the beginning of the pandemic. Aaron was the only one working before. Now its him, Katie, and one other lady. All are very kind and helpful and I have had no issues as of late calling Lionel to make parts orders.

@Sid's Trains posted:

.... Aaron was the only one working before. Now its him, Katie, and one other lady.

I called on Wednesday since my sale order hadn't shipped, yet, and got in on two rings and spoke with a helpful lady, Sharon. 

Parts shipped Thursday and ETA Tuesday.  I'm holding my breath to see if I receive three critical parts that cost about $35 out of the total parts order of $400+ -- the parts order shows them as shipped -- fingers crossed.