MIDGE OF MTH-FANTASTIC

 I have always been taken care of by Midge. She just got me out some parts and a thumbwheel. I was thinking, how does she do it for the whole company??

 Even last year, when I think some family health problems came up, she still got me parts and apologized for taking time off? Love dealing with her!

You're right, Midge is a true class act, and if the day ever comes that she does not ever work for MTH would be a sad one indeed.  I haven't had the need to call MTH that much, but when I did, it was to talk to Midge, and she's overall been great.

That's very disturbing if true that they don't sell detail parts any longer.  That certainly doesn't bode well for me, I know they have been out of a couple of detail parts I was looking for last time I corresponded with Midge, but to be out of the spare detail parts business now is very unfortunate.  After all, sometimes detail parts break or fall off for whatever reason, and it's nice to get what you need for that specific model, especially if you can't find it through places like Berkshire Valley or Details Associates

She's a great person and always seems to "work her magic" finding what I need.

Side Rod

Midge is super, if it wasn't for her I might well have given up on MTH a long time ago. As far as I know the lack of detail parts has been company policy for a long, long time. It's infuriating for the customers and counterproductive for the company. I've been intending to write Mike W. an open letter on this subject for a while, haven't had time yet, and I would suggest that everybody else who is disturbed by the lack of MTH parts do the same (write a letter, that is, not procrastinate like I've been doing). 

Customer focus means supporting customers who have bought your products with parts and service.  If they turn their back on customers who have bought their products MTH will be doomed.  These trains are wants, not needs.  They are not in a vital business.  They need to be in the service business as well as the new train business.  Not all of us can afford to buy new engines everytime they add a new generation of electronics.  I am ok with the new electronics being retrofittable to the older engines.  For example replacing a PS1 electronic system with PS2 and PS3 being backward compatible with PS2.  That is how they should be designing the next generation of engines. With backward compatibaility in mind for parts.  Otherwise, as our older engines fail, they will be shelf queens. 

Those of you going to York can thank Midge in person.  She is at the table at the left side of Mike's display handing out the catalogs.

She is the best. I needed a part & they were busy. She called back that same day at 8:30P & said it would ship the next day.

I too think that Midge is a valuable asset to MTH. I too have a story. I'll try not to bore you. :

 My 86 yr. old Dad was in a nursing home for rehab. While in rehab he unexpectedly passed away Jan 2nd. He had a cat at his house that was left alone. I would go over everyday and feed  and pet the cat. This cat would cry every time I would walk in the door. It was very lonely. I was hoping Dad was going to come home soon to be with his cat. After the funeral, I tried my best to find someone to take in the cat. I was unsuccessful. I REALLY did not want this cat, but I felt that I should "do the right thing". I couldnt bear to think of this cat at the humane society in a cage. I sucked it up and took in the cat. (yes, this moves on to a train topic)

 A few days into this cats stay, it jumps onto a 6'6'' above floor train shelf(g scale)and topples a USA trains streamline passenger car. I had 12 cars coupled together so the first one falling took the next one with it,then the next, then the next.................lost all 12! On the way to the floor, one of the passenger cars catches my brand new MTH proto 3 Centipede that I had on preorder since October of 2011. I had this loco for a week. It was on a table below the train shelf. The only damage to it was a busted shell. My insurance was no help to me nor was my Dad's homeowners insurance any help to me. That's OK I figure I deserve all this for doing "the right thing" Lesson learned.

 Now, I call Mth for a replacement shell and leave Midge a message. Like always, she calls back the next day. She tells me none are available and that she will have to email the factory in China to see if she can get one. She said it can take up to 2 weeks to get an answer. Its been about 2 weeks and I havent heard from her yet. I just feel good about this one. Midge seems to be able to work her magic on stuff like this. Shes always done good for me in the past. I'll bet she pulls this off. Keep up the good work Midge.

SIR-YOU WILL GET THE SHELL-IT WILL TAKE TIME-ITS GREAT TO KNOW a company haS

a employee that really cares.she told me-i do not forget it just takes time to find things-i guess there is no order-she told me they do have parts for older engines but they are kept upstairs and she wouldn;t settle for a close part-the part i needed has very narrow nipples to fit into 2 holes in 2 brackets.she spent 3 days finding the exact parts-what a surprise to get a call at almost 8 pm at nite when most employees where home for 3 hours-i told miodge she was the savior of mth

customer service and she is mentioned on this forum with respect and fondest-

not any companys have employees like midge whon put in 200 percent.