Originally Posted by Marty Fitzhenry:
Dave, MTH never boasted they could reset mileage. The boards can receive a feature reset and a factory reset. Back in the early days we did a lot of maintenance resets. None of those resets would bring a board back to zero miles. If you had a set of R-21 Red Bird subway cars, you had the only set. The Red Bird set was R-17 30-2392-1. If you had any Red Birds (or any subway) at the tent for repair, they came back to you with a new board if your board read zero miles. That board would have been a 5 volt board and the fix was to R & R. Nobody watched the tech guys work as the drop off line was busy and the line had to keep moving. You did not see what the tech did. You saw the results of the finished product a while after dropping it off.
No MTH tech would ever tell you to live with a feature not working. It is not done that way. If it is defective, it gets fixed.
Those of us who have the Dealer loader can do many things that are available at the tech level. Resetting any MTH board to zero miles is something we do not do.
Any MTH board questions can be accurately answered by my board guru---GGG.
Marty,
I see how my quote on the feature could be mis-read. I did not mean to say that resetting the mileage was an advertised feature, it obviously is not. I was stating that the accurate collection and retention of chronometer and odometer information is an advertised feature, which it clearly is. That is why I compared it to some other feature not working. In no way am I suggesting an operator should have the ability to reset miles, but I also believe there is no justification for insisting that authorized service (MTH or dealer) will not should not have the ability to reset it when the odometer is clearly faulty, as in the example I provided.
As to my using the term "Red Bird", you may have me on a prototypical technicality. I was referring to the first proto-2 subway set, 30-2198-1, which (correctly or not) many people were referring to as a Red Bird set when it came out. They are more maroon than red, I guess. At that time there were only 4 subway sets released by MTH (original silver (w/ blue stripe)D set, silver (w/o stripe) E set, and 1st Chicago set, all Proto-1 or Horn Only, I believe), and the extent the subway line of products was going to take-off in popularity was not yet known. So, much later on when a more formal (and I guess correct in color shade) red bird R-17 set came out, I guess you are right the R-21 should not be referred to as Red Birds. My bad.
You are of course correct that I did not watch the tech when my subway was reset(or had it's board(s) replaced). I was basing my assumption that they reset it on the posts by Jim C and GGG that mentioned MTH could do it if they flashed the board (I'm assuming here that that can be done to old 5 volt boards, if not then they were definitely replaced). If flashing the board is not capability MTH would have brought with them to the meet when they did repairs, then you very well may be correct that they replaced my boards.
I was not referring to MTH technicians telling me to "live with it", my only initial issue was that the engine was originally returned without the problem addressed(I considered myself lucky to catch it since I asked to check it out before leaving). Once I explained it again, possibly to several people on the second go around, they did either reset it or replace the board for me.
My referral to the "live with it" comment was my summary of what I was interpreting from other posts such as yours indicating you were glad it could not be reset.
Again, I have no problem with it not being easy to reset, and maybe the limitation on the dealer loader program is good too, needing to go to MTH for this problem is probably OK. I could see the risk of the possibility of a dishonest dealer somewhere resetting miles on used trains as well, so maybe that is a good limitation. I just hate shipping anything for repair if not absolutely necessary, as I see shipping as a damage risk, that's why I was suggesting authorized service stations should be able allowed/enabled to deal with the problem.
-Dave
{edits post Gunrunner's post, which made me realize my wording was not perfect. I fully understand that you guys have stated the current iteration of the dealer software doesn't have the capability. I'm not suggesting it does.}