New York Ontario & Western Lionel Legacy F3's - Oh Boy is this wrong!!!

Hi all,

We are aware that the TEXAS & PACIFIC F7 units and the NEW YORK ONTARIO & WESTERN F3 UNITS were made in the wrong color scheme. These include:

6-85196          Texas and Pacific AA Set

6-85201         New York Ontario & Western AA Set

6-85199          Texas & Pacific LEGACY F7 B-Unit (Powered)

6-85200          Texas & Pacific LEGACY SuperBass F7B-unit

6-85204          New York Ontario & Western LEGACY F3 B-Unit (Powered)

6-85205          New York Ontario & Western LEGACY F3 B-Unit (SuperBass)

We are having new shells made with the correct color and paint scheme. We will be offering a choice for obtaining corrected shells in this program.

 Option 1) We will bring the F3s and F7s in for a shell swap at no cost including a call tag to cover shipping. We ask that you call in to Customer Experience for a return authorization and call tag at 586-949-4100 Ext 2 or take to your local Authorized Service Station for shell replacement.

We will contact you as soon as the corrected shells arrive and you can then ship the units in. This way you can still enjoy the units until we are ready.

If you so choose you can send these in right away, but they will sit until the corrected shells arrive.

 Option 2) If you wish to keep the original shells we will be making the corrected shells available for purchase but we will require proof of purchase of the F UNITS before we can sell the shells.

(Price yet to be determined)

We will require your name, proof or purchase in the form of a receipt, daytime phone number and email address so we can contact you as soon as the shells are ready.

Please keep in mind that we have no ETA of when the shells will be available at this time.

We appreciate all of your patronage and support on these and so many other projects and I offer apologies both personally and on behalf of the company for the errors. We will not be making further comments here on the Forum about these until we have a date for the replacement work. If you have any further questions please call Customer Experience or email talktous@lionel.com

Thank you,

Ryan Kunkle

Does the talktous now work? I was told by the service folks that it hasn't worked since the computer problems a few months ago.

You can send a message and it looks like it goes through but they never get the message on Lionel's side.

I think Ryan's post with the resolution to the color issues should be made a sticky at the top of the page as a PSA until the new shells arrive.

Rusty

Rusty Traque posted:

I think Ryan's post with the resolution to the color issues should be made a sticky at the top of the page as a PSA until the new shells arrive.

Rusty

I agree and have used the Alert to send to OGR forum admin!

Hopefully his post will stop the whining from grown men.  This has happened before and Lionel has made good on it.  It appears they will do so again.  If people don't want to wait, I would imagine they have recourse to return them to the dealer and the dealer can hold the unit in inventory until the corrected shells arrive.  Not excusing it, but things happen, the firm is making it right, and they did apologize.  Time to move along. 

Ray Lombardo posted:

Hopefully his post will stop the whining from grown men.  

Glad to see you can take the potential loss of about $800. like a grown man. Thanks to Lionel for doing the right thing.

I hope the shells are done faster then the Mogul has been. Good luck to the guys that ordered the F units. 

Dave

Good job Lionel - as always 👍🏼

Lionel does a great job in these situations - they seem to listen to the “whining grown men” in these situation - they did so earlier this year with the ERR concerns 

Thx again 

Ryan,

I would like to thank you and the good people at Lionel for addressing this appropriately and quickly. 

I look forward to the replacement shells and enjoyment of my investment into the hobby.

-Jim

The post I just did before this are the official Paint codes for the O&W F3 engines. I was able to get my hands on them and I will be sending this info to Lionel as well, in case they don't have it, which it looks like they didn't. Even if the Silver was a miscommunication, the orange is not right either.

The other issue with these engines is that the O&W did not have any A designation after the number. There was no 321 and 321A. It would have been 321 and 322. I will be letting Lionel know about this as well.