"No, we aren't changing it. If you think it looks "REALLY STUPID" and is a deal breaker, then you know what to do. WAY too many complaints to keep pleasing everyone."
Dave,
The vast majority of customers no doubt appreciate the efforts you and your colleagues are making. I know it must be a downer to put in all the hours you guys do only to have individuals show a total lack of courtesy and human decency. Please ignore the ill manners and poor impulse control of some of us.
As you say, nothing Lionel does will satisfy all folks. Reasonable to shoot for the important stuff, which to most of us, doesn't include the type of screw being used . Washers, on the other hand, are absolutely dead critical . And punctuation in the instructions are a do or die issue for most of us.
Aesthetically, doesn't make much difference to the vast majority of purchasers is my guess. Certainly doesn't to me.