Placed an order with Lionel for parts, I think...

I recently ordered a Lionel part to repair another manufacturer's steam locomotive and I never received any confirmation.  The part just arrived in about 2 weeks.  That has been my only part order through Lionel though, so I can't say if my experience is typical.

No emails, but you can check the status of the order if you created an account.  Dealers don't get any emails either, the stuff just comes.  However, if I get curious, I can go check in my account and see what the status is.

We’re you signed into “My Lionel” when you made the order?  If not there will be no record of the parts for you to check. Your card will be charged and then your part will show up.

@MartyE posted:

We’re you signed into “My Lionel” when you made the order?  If not there will be no record of the parts for you to check. Your card will be charged and then your part will show up.

I "believe" I did. Started the order one day, finished the next and everything was in my cart...

I'll give it another week or so.

Thanks.

Two weeks, nothing in my mailbox, nothing in My Lionel Parts Order History and nothing on my CC. Also tried calling................................................

Has anyone ordered parts in the last few weeks and recieved them?

Just got an order two weeks ago, and I have another one pending I entered yesterday.  Usually, I get an order after entry in a couple of weeks, sometimes it stretches out to three or four.

Usually I get a "Hold" on my credit card when I order parts from Lionel's parts sale in November.  I ordered some parts after Christmas and they came about 10 days later.  I was able to track the progress because I ordered while signed in under "My Lionel".  I guess until you can get in touch with someone you might have to wait it out a little longer, unfortunately.

I also ordered parts about 2 weeks ago and haven't received they yet. I called Lionel on Tuesday and spoke with Aaron and he told me he had my orders but they are backed up still from the holidays and my parts should be shipped out this week. It was about an hours wait to get someone on the phone at Lionel.

I placed a parts order about a month ago.  No emails.  All the parts did arrive in a few weeks. 

from what i have heard Lionel only has 2 people in the order parts department and there very busy  and slow and a lot of parts are on backorder  Jeff !

Alan

Order just dinged my credit card, took about three weeks...

@Gary Marsh posted:

I also ordered parts about 2 weeks ago and haven't received they yet. I called Lionel on Tuesday and spoke with Aaron and he told me he had my orders but they are backed up still from the holidays and my parts should be shipped out this week. It was about an hours wait to get someone on the phone at Lionel.

When you call do you press 2 for customer service or 0 for operator?

So far about two hours on the phone this week and no one picks up no matter what number I try.

Pete

Pete, that's been my experience lately as well.  I haven't been able to get through for weeks.

Wonder of wonders, I just got through. In my case they sent the wrong item and not a 50 cent light bulb so it wasn't a situation where I could just place an order online. I has to be a royal pain for someone needing a warranty repair.

Pete