I just looked at the model and this is a PS-3. I would do a factory reset with DCS and see if that fixes it. If not, I would power up conventionally and do a feature reset 1W and 5B, you will hear 2 toots to acknowledge the reset.
If that doesn't fix it, I would turn off track power when started up in neutral and see if shutdown sound play. If not, you may have a bad super capacitor causing low volume issues.
If shutdowns play fine, I would call MTH. I don't know if this model has lower volume output. G