Registration for Warranty

Bump

@Dave Olson might be able to help with this even though he's not CS.

Thanks Marty. I'll send him an email.

@Jayhawk500 posted:

Thanks Marty. I'll send him an email.

Well hopefully he'll see the alert I posted and will respond here.  It's a good question.

Email sent. Now we wait....

Here's what I sent...

Good Morning/Afternoon Dave,

FYI: it appears to be an issue with the page.

I just hypothetically ran thru a bunch of SKU's that we know have be delivered.  The only one that didn't give the error were the trains that began with 6-      I tried a bunch of the 19 and 20 in various combinations (19-xxx, 20-xxx   1-9xxxx 2-0xxx) and got the same error

Dave, Thanks for confirming. Hopefully Dave Olson replies back.

I think Aaron is now head of the customer service department but I have no idea if he's on the forum so I couldn't do a "mention" for him to get an alert so perhaps if nothing else Dave will pass this along.

I in fact did receive a reply email from Dave Olson. His response is this and I quote,
"There is no point to registering a product for warranty. You just need your receipt. We stopped supporting the registration feature a couple of years ago."

So there you have it, straight from Lionel itself. Now all the inquiring minds know....

@Jayhawk500 posted:

I in fact did receive a reply email from Dave Olson. His response is this and I quote,
"There is no point to registering a product for warranty. You just need your receipt. We stopped supporting the registration feature a couple of years ago."

So there you have it, straight from Lionel itself. Now all the inquiring minds know....

Thanks for posting the info.

No Problem. Letting the masses know....