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Steve,

My MTH Millennium Mayflower set struggled to pull all 4 cars when I first ran it years ago (I am the original owner of the set).  It took me quite a while to figure out the issue.  One of the power pick-up rollers on one of the cars was stuck and not rolling.  That created enough drag that the motor would not pull the 4 cars.  Once that issue was identified and solved, the motor now pulls the 4 cars fine.  I would suggest that your friend check all of the wheels and power pick-up rollers to ensure everything is moving properly and also that everything is properly oiled.

NWL

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