TIU software update

 I get the PC to TIU USB connection and the TIU to Remote 4 pin "telephone" cable connection.  I  understand the potential drivers issue as I've come across this issue many times with other systems. 

But, what is the  1/8” Stereo Mini-to-Mini Cable (M.T.H. Part # 50-1009) used for?  Only thing I can think of is to connect it between the TIU and my PC.  

Mucho thanks, Bill

George S posted:

Here is the install guide.  It does not say you need to reboot, but it does say to search locally for the drivers after you install them, not use the update service.  Also, check section 5.1, it could explain why it is not automatically found.

http://www.ftdichip.com/Suppor...ide_for_Windows7.pdf

BTW, if you don't like my suggestions and comments, please just ignore me.  Reading all those exclamation points directed at me hurts my head.

George

George;

Sorry about those "exclamation points". Didn't mean to hurt your head -- only trying to convey my enthusiasm to you.

When you referred to a "readme.txt" file, I didn't realize you were referring to the Application Note. I already read it and decided it didn't really help much.

Look at the 4th sentence in paragraph 3. "Installing CDM Drivers".  As you see, it says to go forward with a manual install only if the automatic install fails -- that is the real question; why does the automatic install fail for some folks and not for others?

For me, it BOTH succeeds and fails. It succeeds on my desktop running Win 7 Pro 64 bit but fails on my laptop running Win 7 Home Premium 64 bit.

I wasn't able to see anything in the Application Note to help with that problem. All the info in the paragraph 5 "Troubleshooting" is dealing with other kinds of problems.

If I place the drivers in some folder somewhere and point the install wizard to that folder, everything works just fine.

What bugs me is the inability of the wizard to locate the drivers automatically from the internet search on my laptop like it does for my desktop.

Also, you'll notice there were some folks who contributed to this thread who indicated they had no problem with the wizard automatically locating the driver from the internet search and they were using the same Windows I'm using -- go figure.

Anyway, thanks George, for your help. I'm considering one more attempt to solve this mystery and if that fails, I'm moving on to other mysteries -- there's no shortage.

Ray

rtr12 posted:

I didn't think I was being ignored, I was just trying to provide a little more info about my old Win 7 PC and also that Windows had previously updated 3rd party drivers for items that I've had over the years, however, my typing doesn't always say what I am really thinking.  So to clarify, my old PC works fine with the DCS loader and my TIU, but I don't remember ever installing any USB drivers on it? That does not mean I haven't though, I could have either forgotten or they could have been loaded by some other device, as that old PC has had a ton of stuff loaded on to it over the years.

The update problem the PC has with updates is with Windows 10. Through the little window at the bottom, MS just keeps telling me I will be notified when it is ready to update. The only thing worse than updating to Win 10 would be missing the free update period and having to pay for it. I can see why they are offering free upgrades, if upgrade is even the proper term here?

Not sure here, and I would have to go back and reread this thread, but I think H1000 may have already tried what you are wanting to try here using VMWARE? I don't have an extra copy of Win 7 either, all 3 of my licenses are currently in use so I don't have one to experiment with and I'm a little short of hardware as well.

rtr12;

On the Win 10 update issue: I'm going to setup one of my machines for a late night scheduled install.

We'll see how it goes.

On the experiment I was suggesting: I think you're right about H1000 trying it using VMWARE. It's just that there are so many variables involved here, I thought a "simple" approach of a plain install from a retail (or OEM) CD might prove interesting. My problem right now is I don't have a retail or OEM CD. I'm probably going to go out tomorrow and get one or I'll download an .iso file to burn one.

I have this (probably unrealistic) feeling that my laptop has been "corrupted" in some way which is what is preventing it from being successful in finding the drivers using the internet search against the MS Update site.

Since my desktop does find the drivers on the MS site, I would rather believe the difference is due to something like corruption rather than Windows version differences.

Just to clear; in your first paragraph where you mention "installing any USB drivers", it isn't USB drivers that are needed by the TIU. It's a driver for the FT232 USB UART device which is a USB serial converter and then that device depends on virtual comm port driver which get installed under the "Ports" entry in the Device Manager Tree.

The only reason I mention it is because if you have never in the past used any device that required one of the USB to serial converters, then when you first plugged in your TIU via the USB cable, it must have loaded the drivers you needed automatically like it's supposed to do.

Ray

With my Win 7 PCs, I don't remember ever having to install any thing other than video drivers. Not saying I am not forgetting something, but video drivers are all I remember.

As for your laptop being corrupted, I think it certainly could be just a Windows problem. Different results on different PCs with the same version of Windows does not and would not surprise me. I am not sure Microsoft fully understands how Windows works all of the time? If they did, would we really need updates every couple of weeks? I think they are still figuring it out themselves.

All interested parties;

This is my last post on this issue of the difficulty finding the drivers for the Rev. L TIU via the automatic driver install using Windows update service. (I'm sure there are a few out there who are saying "finally").

Yesterday I plugged the TIU into my wife's PC and it automatically found the drivers!

Her laptop is the same as mine (i.e. it's an HP running Win 7 Home Premium SP1 64bit).

It's actually a slight less powerful machine than mine but otherwise pretty much the same.

I still can not get mine to behave properly even after I "cleaned up the machine" -- I did some registry maintenance as well as general hard drive cleanup.

I can install the drivers manually as I discovered some time back but at this point I'm going to admit defeat and move on.

There is still one more thing I could do but it's rather drastic and I don't want the headaches. I could restore the OS with the factory image on the Recovery partition of the C drive, but I'm gonna quit.

My laptop is corrupted somewhere and I'm not willing to put in the effort to discover where.

Thanks to all for your contributions.

Ray

Ray,

My laptop is corrupted somewhere and I'm not willing to put in the effort to discover where.

So, it now appears that you believe that the culprit is your laptop/Windows combination, which you now believe is corrupt.

Perhaps you might want to re-think your earlier statement:

"The issue is if a company (in this case MTH) is going to sell a product which they claim to be able to be used by a PC running MS Windows, it is then incumbent upon them to mention what drivers are needed to make their product work!"

Do you still believe that this is an MTH-created problem or, just maybe, that it could much more be a problem that's pretty much unique to subset of "corrupted" PC's, yours included?