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Does anyone know where to find parts orders on a Lionel website?

There is a record of my product orders on the Lionel Store site, but not the parts order.

I called and they have a record of it, but I have no way of knowing when they will ship it or anything else about it unless I call them.  I tried the Lionel Racing website and I can sign in there, but there is no record of my parts order there either.

John

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