Well just as the TOS says...
There are 3 sides of the story. Yours, theirs, and the truth. While I'm sure what Rich and HW have passed along has validity after all they are in fact "in the business" the fact of this matter is the other side, Ed and the UP steam program, has no real voice in this discussion. While I too have no dog in this fight other than wanting to see the steam program prosper I suspect if Ed said the sky is blue, HW would say its teal and vice versa. Rich would probably tell us the sky "Ain't gonna happen". You get the point.
Just remember the TOS...
When you post about a bad experience keep in mind that there are usually three sides to every quarrel: your side, the other side, and the truth, which is somewhere in the middle. When you post about such a difference of opinion, the other side usually doesn't have the opportunity to defend himself on the Forum so such things can become very one-sided and unfair very quickly. In the interest of fairness, if you actually name the other party in such a post, creating the potential, given the vast reach of the Internet, for what might be a very unfair character assassination, we are going to delete the thread. In a similar light, posts whose purpose we judge to be primarily to bash another person, vendor, manufacturer, etc., will be deleted.