Originally Posted by TRAINPHREAK:
Robert,
We apologize you are unhappy with the set. This may have been a change in production. Often our cars within sets do not have numbers placed on them but have a designated number on the box. This appears to be the case for this set as well. Our products in the catalogues are subject to change in price, color, size, design, and availability. This is a disclaimer listed on the catalogues cover. Unfortunately we cannot offer a refund for this set. You have the option to return the set to the place of purchase if they have a refund policy.
Thank You,
Angela S
Lionel Customer Service
6000 Victory Lane | Concord, NC 28027
586-949-4100 ext 2 (o) | (330)-286-4146 (f)
When did you receive this communication from LIONEL customer service?
If this communication was received BEFORE you initiated this thread, why didn't you disclose these facts in your initial post: (1) you asked LIONEL for a full refund; and, (2) LIONEL declined your request?
Your original post disclosed that you had purchased the set, but said nothing about seeking its return to LIONEL for a full refund. I took the disclosure of your purchase of the set as merely establishing the bona fides of the facts that the box car had no 6464 markings and the box it came in did. In other words, the facts were based on your personal knowledge and not some report from some TCA member.
Likewise, referencing your position with TCA reinforced the notion for me that your initial post was for the purpose of resolving an apparent quandary for you as a TCA representative about how to classify this item within TCA's historical function of categorizing LIONEL products, by seeking active LIONEL hobbyists' opinions on the matter.
The facts that you bought the set, sought to return it for a full refund, and were denied a refund casts this thread in an entirely different light for me. If you were asking the initial question due to your disappointment with "Lyin' L" (the term you used in the initial post), there was no need to reference your TCA duties--you are just another unhappy consumer which has nothing, really, to do with TCA.
So, I repeat, when did you receive the communication from LIONEL denying you the full refund you sought?
OBSERVATION: Given your TCA responsibilities AND as a representative with more than nominal "public" stature, don't you think it unwise, even improper, to use a pejorative phrase ("Lyin' L") when referring to LIONEL?